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Now Hiring - Dynata - Client Success Manager in New York, NY

Client Success Manager in New York, NY

Dynata
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Management and Consulting

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Research & Development
To Whom Management & Consulting

Location:

New York, NY
3.2

Full description of the position

Client Success Manager – Advertising Solutions
Location – New York, Chicago, or Remote
A unique leadership opportunity to be at the heart of international innovation and strategy for one of the fastest growing companies in the online and mobile market research sector.
Dynata is a global leader in permission based digital data collection and reporting. Dynata is headquartered in Texas and has over 5,200 employees worldwide and office offices in Europe, North America, and Asia-Pacific.
The Role
The purpose of this role is to be a client leader in the Dynata Ad Solutions division. The Ad Solutions group provides integrated ad effectiveness and cross media solutions to Dynata clients. The division combines Dynata panel survey data with cross-screen measurement tools to provide a unified and comprehensive view of the consumer and the effectiveness of advertising on all platforms.

Dynata is well known in the research industry with over 3,000 global clients. Being a Customer Success Manager within the Dynata Ad Solutions division represents an opportunity to sell novel and differentiated products to our client partners that span media publishers, large corporate brands, and advertising agencies across the United States and globally. The ideal candidate will be self-motivated, intellectually curious, a thoughtful and pragmatic problem-solver that can champion the needs of our esteemed clients and has an innate ability to work cross-functionally with an array of internal and external constituents.
As a complement to the client service skill set required for success in this role, the ideal candidate will come with experience in fields like marketing science, analytics, strategic insights, or business intelligence.
What You’ll Do as a Client Success Manager:
  • Be the primary point of contact for a list of key existing customers
  • Have responsibility for ensuring attentive customer service and building enduring relationships with our clients
  • Lead regular business reviews to isolate any perceived deficiencies and work to address concerns
  • Partner with the Business Development Director on each key account to ensure sales targets are met and help identify other solutions from the product suite that could proffer value
  • Manage day-to-day account activities, partnering across departments to ensure smooth delivery.
  • Once a new project commences, coordinate and lead kickoff and regular status calls to ensure smooth setup, fielding and delivery
  • Work closely with internal counterparts across Account Management, Project Management, Operations and Research for continuity, communicate updates and isolate and resolve issues if problems arise
  • Join and participate as needed in client presentations.
  • Highlight key insights on projects while they are in field by reviewing data accessible through near real-time proprietary tools, and keep client up to date on performance of projects
  • Serve as an internal extension for key clients and advocate on their behalf as needed
  • Follow industry trends that may affect our client’s business
Essential Skills
  • Proven ability to deliver consistent results against financial targets over an extended period of time.
  • Knowledge and sales experience with measurement products and services including DAR, vCE, and brand lift studies.
  • Hands-on approach - not afraid to maneuver through all aspects of the business (sales, strategy, ops, marketing, product development, recruitment etc.)
  • Influential and comfortable serving as a trusted and consultative resource
  • Aptitude for interpreting data and adept at working with numbers
  • Able to work efficiently and get things done quickly
  • Strong communication, oratory, and time management skills
  • Proficient computer skills in Microsoft office tools and ability to master other needed business tools e.g., Maconomy, SPSS, Survey Reporter).
  • Bachelor's degree and 3+ years working in research, marketing sciences, business intelligence, strategic insights and/or analytics at a brand, agency, publisher, platform, or advertising technology firm
How To Be Successful in the Role
  • A flair for nurturing and building relationships with clients and internal stakeholders
  • Creative problem solving
  • Able to distill and communicate complex solutions
  • Strong understanding of market research and consumer privacy issues
  • A high intellect individual who combines analytical excellence, superior communication skills (presentation and written) and an ability to build strong client relationships
  • Organized but flexible and comfortable working in a dynamic industry with exacting quality requirements
  • Knowledge of basic statistical methods used in research, polling, measurement and data analysis
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity
The salary range for this position in is $90k - $120k/yr (base + variable); with additional upside bonuses available based on territory performance. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits.
Dynata
Company Size
1001 to 5000 Employees
Founded
1977
They Sell
Research & Development
To Whom
Management & Consulting
Website
www.dynata.com
Revenue
$100 to $500 million (USD)

Dynata is currently hiring for 3 sales positions
Dynata has openings in: TX, CA, & NY
The average salary at Dynata is:

3 Yes (amount not posted)

Dynata
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Dynata

Dynata is currently hiring for 3 sales positions
Dynata has openings in: TX, CA, & NY
The average salary at Dynata is:

3 Yes (amount not posted)