Now Hiring - Trident Seafoods - REMOTE BOAT PART SALES SPECIALIST INTERNET DIVISION GO2 MARINE in Poulsbo, WA

LFS, Inc. was established in 1967 and is a wholly owned subsidiary of Trident Seafoods. Our corporate headquarters is in Bellingham, While our core business is supplying the commercial fishing industry, we have evolved to include industrial and sports netting sales, hydraulic sales and services, wholesale/industrial sales, recreational marine and outdoor sales, and internet sales.

Do you know about boats? Do you want to work from home?

Full-time year-round employment with excellent benefits! Be part of our team no matter where you live!

Pay for this position is $18-$20 per hour.

GO2 Marine is part of the Trident Seafoods/LFS, Inc. family.

Job Summary: Sells products to individuals and businesses via phone, email, cases, and web site by performing the following duties:

Essential Functions:

• Answer call center phone calls M-F 7-4 pm (PST). Provide customer support for new and existing sales orders. Apply marine repair knowledge to help customers select the correct boat parts such as I/O and O/B engine parts, steering systems, outdrives, propellers and other parts for their specific applications. Utilize electronic catalogs, Huggins and Mercury Parts finder for cross-referencing parts and products.
• Answer customer cases and emails throughout the day. Provide answers to customers regarding product or ordering information.
• Respond to tasks from various team members regarding customer order issues and catalog issues.
• Prepare complete quotes for customers.
• Attend product training sessions with manufacturer reps and others.

Additional Responsibilities:

• Prepare Quotes and Sales Orders for customers with complex boat applications (electronic controls, electrical distribution systems, custom heat exchangers, hydraulic pumps/winches etc.)
• Coach and mentor other sales agents regarding more complex boat applications.
• Provide suggestions for new products and inventory levels to purchasing.
• Investigate and assist expediting team with resolving customer delivery problems or return issues.
• Review sales reports and optimize telephone support sales.
• In between customer support times, write product content for the web site or articles for blog.
• Add products to the web site.

Customer Focus: Builds customer confidence by ensuring expectations and commitments are met. Establishes and maintains an effective and positive relationship with internal and external customers. Acts with customers in mind and values the importance of providing high-quality customer service.

Integrity & Trust: Sets an example by consistently modeling high standards of honesty and integrity. Is widely trusted and is seen as a direct, truthful individual who presents information in an appropriate and helpful manner. Maintains a reputation for honesty, confidentiality, reliability and fairness.

Getting Results ("Can Do" Spirit):

Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.

Minimum Requirements

Minimum Qualifications:

Education:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Work Environment:

This is a remote position; you would be working from your home.

Physical Demands:

While performing the duties of this job the employee is regularly required to hear and to speak.