Now Hiring - Inside Sales/Customer Service Representative (NO COLD CALLING) in Pataskala, OH

Job Description

The inside sales/ CSR position is responsible for the day-to-day sales functions such as order entry, order expediting, scheduling transport, and problem resolution. The Sales Assistant works closely with the Sales Manager, Territory Sales Managers, Operations Manager, and plant personnel to ensure that customer’s needs are met. They are the support mechanism for territory sales managers and managers within the company so that we can provide optimal service to all areas of the business.

Essential Functions

• Answer incoming phone calls and emails from TSM’s and customers and handle their inquiries.
• Provide pricing and delivery quotes to customers.
• Resolves customer concerns and issues.
• Communicates with customers to schedule delivery dates, ask follow up questions on orders, request more information needed to complete orders, etc.
• Create and maintain relationships with customers.
• Process all orders and send to purchasing, Operations Manager, and/or design for approval.
• Create custom details and drawings for special orders and coordinate with production.
• Update TSM’s and Operation Manager of any issues expressed or created by customers.
• Service walk in customers as needed.
• Follow through on orders until project is complete.

Competencies

• Communication both Verbal and Written
• Teamwork
• Time management and ability to prioritize tasks
• Technical Capacity
• Positive Attitude
• Conflict resolution
• Customer focus
• Integrity and Trust
• Basic computer skills and ability to learn ERP system
• Mechanical Aptitude

Position Type/Expected Hours of Work

This is a full-time position. Days of work are Monday through Friday. In addition, the Sales Assistant may be required to work additional hours as needed.

Required Education and Experience

A minimum of one year in a sales, sales support role or technical experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Dimensional Metals, Inc. is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation or gender identity.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Paid Training:

• Yes

Management:

• Ops Manager

Work Remotely

• No

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Sales Support: 1 year (Required)

Work Location: In person