Now Hiring - Chelexa Design & Engineering - Key Account Manager in New Boston, MI

Full description of the position

REASON FOR THE POSITION

As part of the commercial strategy, two essential missions fall within the scope of KAM's responsibilities:

- Mission of development of the existing market

- Mission of prospecting and development of new customers and/or markets

The Key Account Manager analyses market, defines and implements action plan in order to secure and develop business in her/his area of responsibilities, establishes offers, and leads negotiations through to conclusion. Is the interface between the client and internal services. Coordinates projects and ensure their progress.

Nota: Depending on the KAM and the complexity of its scope, is in charge of one of the two missions or both at the same time - These missions can evolve according to the priorities of the company and the specificities of the market.

PLACE IN THE ORGANIZATION CHART:

Reporting hierarchically to CCO.

MISSIONS OF THE FUNCTION AND MAIN ACTIVITIES *

MISSIONS

ACTIONS

Respect safety and environmental values

ü Apply the QHSE policy and participate in the Continuous Improvement initiative;

ü Respect the rules in terms of safety (instructions, operating procedures, safety devices, traffic laws) and environmental protection by applying the instructions concerning sorting and disposal of waste;

ü Wear the personal protective equipment (PPE) made available when necessary;

ü Report dangerous situations to the various managers and “resume” risky behavior;

- Mission 1: Analysis of market demands

- Mission 2: Establishes offers, leads negotiations and anticipate & manage customers expectations

Mission 3: Negotiation, contact and annual review

Mission 4: Project monitoring

Mission 5: Customers satisfaction

1. Provide commercial direction for all existing and future business and/or new technologies

2. Carry out the actions as defined in the strategic action plan: prospecting, market studies, commercial targeting, promotion of products or technologies, creation of sales material (PPT, brochures…)

3. Create and maintain external business networks (professional communities, active social media, …)

4. Anticipates market demands

5. Gathers strategic information concerning the customer or the competition

1. Handles consultations from customers: analyzes requests, monitors and coordinates price / product studies (feasibility / profitability)

2. Responsible for new business pursuit, actively chasing RFQ, and win business.

3. Negotiate and review long-term contracts, including annual capacity, related design and / or process changes, new products, etc.), warranty terms and conditions, standard prices, and reduce business risk

4. Collects and processes information on commercial prices, productivity, tooling and equipment, logistics regulations, quality requirements, social responsibility requirements and other information, and timely and accurately transmit them to the customer and relevant personnel of the internal. Ensures the adequacy of technical and economic offers to market conditions

5. Establishes and presents the series and prototype price offer files to the customers, ensuring the consistency of the offers

6. Establish and manage prototype sales contracts for relevant programs

7. Facilitate and attend customers meetings, trials and products builds

8. Manage account receivables issues by close coordination with customers and Flexitech teams

9. Develop and secure productivity offers and specific sales contracts

10.Ensures the reporting of its activity to its hierarchy

1. Ensures the good progress of projects in collaboration with the Product Development department and other internal departments - Ensures project follow-up in the region, inquiry sheet. quotation, project nomination follow-up and update,

2. Actively participate in reviews initiated by project managers in order to guarantee customer response times

3. Develop and maintain annual budget forecasting per customers and prospects - Responsible for sales forecast management, share management and annual turnover negotiation, update the sales price in ERP system, follow up accounts receivable and overdue issues

4. Achieve program and departmental budget targets

5. Monitor and pass on the evolution of costs -

1. Receives customers visiting Flexitech establishments, and regularly visits the Purchasing / Engineering / etc ... departments of customers

2. Carries out the actions necessary for customer satisfaction

3. Cooperate with all departments in the company to deal with customer related daily business, such as logistics, quality complaints, etc., to provide customers with satisfactory service

* Your duties and responsibilities may be adapted to take into account the evolution of the company and its activity.

MAIN PROBLEMS TO BE SOLVED AND ENVIRONMENTAL CONSTRAINTS:

(working conditions, hours, travel; handling of specific products, ...)

Regular trips to visit customers

Occasional trips outside of its country

POSITION SIZE AND AUTONOMY:

(Turnover, budget managed, number of parts processed, workforce managed ...; initiatives and autonomy expected / control exercised: type, frequency risk of errors / means of self-control, impact of errors / possibility of correcting)

Responsibilities in terms of

Quality / Environment / Safety

In the event of a Quality / Environment / Safety incident exceeding the skills and responsibilities of the holder, the latter should contact:

Ensures staff knowledge and compliance with safety, quality and environment procedures, and product level, as well as the implementation of defined corrective actions.

¨ to his hierarchical superior

x to the Quality department

¨ the Safety / Environment department

Replacement in case of absence: CCO or another KAM designated by the COO

SKILLS REQUIRED TO TAKE THE POSITION

Ø Bachelor degree or above, major in mechanical engineering is preferred；

Ø 5 years experience

Ø Must have good logical analysis ability and negotiation ability；

Ø Mature, initiative and self-motivation；

Ø Must have good professional quality；

Ø Be willing to take full responsibility facing to customers；

Ø Strong communication capability；

Ø Work independent；

Ø Excellent oral and written communication and leadership skills；

Ø Necessary business trip, including occasional business trip abroad

COMPETENCES SPECIFIQUES

F Complete the following table by focusing on the required skills essential for the good performance of the position

Indispensable

Souhaitable

Specific techniques (expertise, mastery of specific tools, organization and facilitation techniques, ...)

Software

(specify the software and the expected level:U: user / M: mastery / E: expert)

MS Office : M

Langage

(specify expected level)

Local language

English: Fluent

English : E

CROSS FUNCTIONAL COMPETENCES

Indicate the job requirement level for the dimension concerned, eg. Innovation without going into the details of the criteria proposed below as an indication.

1: Expert; 2: Desirable; 3: Complementary

SKILLS & BEHAVIORS

Sens du Client

1

Innovation

1

- customer and market oriented

- takes into account the requests and expectations of internal and external customers

- supports innovation processes

- simplifies complex systems and processes

- uses permanent improvement tools

- has a positive attitude towards change

Leadership / Capacités de Direction

1

Management d’équipe

2

- Entrepreneurial behaviour

- shows initiative

- knows his room for manoeuvring

- manages priorities and delegates

- resists stress

- motivates others

- the will to progress

- knows how to work in a team and cooperates

- communicates with ease and conviction

- oversees the development of its teams (recruit, train, advance its employees, etc.)

- encourages, develops a common vision

- manage by objectives

- listening and dialogue

Responsabilités

1

Orientation Long terme

2

- is demanding of himself and others

- trains and communicates enthusiasm

- is intellectually independent

- inspires confidence

- weighs the risks and makes relevant decisions

- takes responsibility

- has a clear and customer-oriented vision of projects

- international and intercultural openness

- anticipates and manages priorities

- translates strategies into policies, action plans and operational results

Job Type: Full-time

Pay: $95,000.00 - $100,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• New Boston, MI: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person