Now Hiring - SYL Roofing Supply, LLC - Professional Services Customer Service/Sales Representative, 2* YRS. EXP REQ in Winter Garden, FL

Full description of the position

SYL Roofing Supply is looking for a customer-oriented service representative. A customer service representative will provide product/services information and resolve any emerging concern that our customer accounts might face with accuracy and efficiency. We are looking for someone who is excited to help customers, to be patient, empathetic, and passionately communicative. Here at SYL Roofing Supply, we put ourselves in our customer's shoes and advocate for them. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Training is provided !

Responsibilities

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Skills

• BI-LINGUAL IS A MUST (English/Spanish)
• Proven customer support experience or experience as a client service representative
• Phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school degree

Job Types: Full-time, Contract

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Winter Garden, FL 34787: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Retail Associates & Cashiers: 2 years (Required)
• Customer service: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person