Working at Prisma, you will notice that…

We are in search of bright people, willing to roll up their sleeves, take on new assignments, and who are capable of multitasking. In return for your hard work, you'll have the opportunity to work at the number one printer in the Southwest! We offer health, vision, dental, life insurance, and 401k benefits. The best thing we have to offer, though, is our amazing work environment and talented team.

Working as a Technology Account Manager, you can expect the following:

• Responsible for support of our proprietary eCommerce platform
• Work cross-functionally with our Technology, sales, production, and fulfillment teams as well as clients to onboard and maintain various web-to-print stores.
• Submit requests to maintain products and other elements on preexisting or new sites for clients
• Create and maintain comprehensive project documentation
• Ensure each project stays on schedule and adheres to deadlines and define scope
• Manage and report changes to the project scope, schedule, and costs
• Respond to questions from internal and external stakeholders
• Answer customer calls and emails as the first line of support
• Other duties as assigned

Enough About Us! Candidate Qualifications:

• High school diploma or equivalent, college degree preferred
• Customer service experience is a plus
• Precious experience in the print industry is a plus
• Familiarity with Google Sheets
• Experience with Adobe Create Suite
• Knowledge of PitStop
• Experience working in MS Office applications and MS Outlook
• 2-3 years of work experience in a fast-paced, detailed environment, is recommended.

Legal stuff

Prisma is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Keywords: customer service, call center, retail customer service, sales, retail, account manager, account representative, new accounts, inside sales, restaurant cashier, cashier