Now Hiring - Pearson Honda - Professional Services Experienced Dealership BDC Agent in Midlothian, VA

Full description of the position

Here at Pearson Honda we have a great history of providing excellent career opportunities for sharp, energetic people. If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete.

Pearson Honda is seeking a Full-Time Phone agent working with the BDC Service department. Previous BDC customer service experience is preferred. This position will be responsible for managing all aspects of the department including handling inbound phone calls, and customer retention, for the service department. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization. Knowledge of XTIME Software a major plus.

Responsibilities:

• Manage a high-volume of inbound customer inquiries by phone, email, text, and chat
• Be a liaison between customers and the service department
• Assist in implementing customer campaigns and marketing projects
• Must be comfortable with computers programs and smart devices
• Assist in generating reports and logs

Requirements:

• Previous Customer Service Experience
• Excellent phone,organizational, written, and oral skills
• Positive Attitude
• Good verbal and writtencommunication skills
• Willing to work some Saturdays shifts
• Drive to succeed customer expectations

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• No nights
• Weekends as needed

Work Location: In person