Now Hiring - 4 Seasons Carpet Workshop - Field and Sales Supervisor in East Providence, RI

Full description of the position

Field and Sales Supervisor

4 Seasons Carpet Workshop Inc. is a Floor Installation Company working for the Big Blue Box Stores in both RI and Mass.

We are seeking an individual to help manage our relationship with our installation crews and our sales teams. With this role you will be out on the field and also helping train and guide our sales specialists in our stores.

Role and Responsibilities

* Ensure installer capacity and quality are in place and maintained in the field through professional management of the installation crews
* Inspect job conditions & verify adhere to policy & procedures
*Be able to go out and do small repairs on the field.

* Maintain and manage the installer relationships and performance through direct interaction with the Installers
* Oversee service quality through regular interaction to include site inspections, service provider meetings, and reviewing customer satisfaction metrics.
* Build relationships with Installers and Sales Associates.
* Reviewing measures to achieve performance targets
* Communicate successes and challenges with Senior Management

* Work with sales specialists and train to deliver the best customer experience in the store.

Qualifications

* 3+ years of experience in Flooring or Home Improvement.

* 1 year of experience in customer service.

* Experience supporting or participating in the process of training, mentoring and developing associates.
* Ability to resolve issues timely and with good judgment.
* Critical and independent problem solving.
* Must have excellent telephone communication skills
* Must know how to use a computer, email and Microsoft Word/Excel
* Management skills: meeting deadlines, mentoring and training, team collaboration and leadership
* Communicate professionally and effectively in both written and verbal form
* Bilingual English/Spanish preferred but not required
* Organization and leadership skills, ability to improve employee morale
* Personal qualities of integrity, credibility and professional ethics

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: On the road