Now Hiring - VSE - Aerospace And Defense Senior Sales Representative in Miami, FL

Full description of the position

SUMMARY: The Sr. Sales Representative is responsible for establishing and maintaining open and direct contact with customers for the purpose of executing sales and supporting the sales team goals and growth initiatives. Owns customer relationships, works with product line managers and department managers for pricing initiatives and coordinates, tracks, and reports customer data, trends, and sales opportunities. Owns setting up sales pipelines to determine the effectiveness of personal sales strategies, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers. This role is also responsible for developing business with existing customers and new customers. Visiting prospective customers and existing customers.

DUTIES & RESPONSIBILITIES:Responsibilities include, but are not limited to:

• Answer and prepare communications for quotes, orders, and other customer requests.
• Review and process orders, ensuring all customer requirements are met.
• Forward-looking order book review: manage shipment schedules, order follow-up and expediting order processing internally
• Source products when necessary
• Responsible for customer experience and KPIs.
• Consistent written and verbal communication with colleagues, customers, and management outlining and updating all with customer updates, opportunities and issues.
• Follow up on actionable items and tracks requirements to ensure completion through processes.
• Monitor customer relevant performance data and drive continuous improvement; respond to customer supplied data.
• Resolve customer complaints in a timely and professional manner to maintain customer loyalty.
• Identify potential customers through networking initiatives, cold-calling, and email communications.
• Research competitors products, pricing, and product success to determine customer preferences.
• Coordinate with other departments to meet plan and assists with customer requirements.
• Keep management informed by preparing results, such as daily call reports, weekly work plans, monthly and annual territory analyses.
• Provide support and training to less experienced Sales Representatives as needed.
• Organize and deliver Business Reviews with customers
• Cross-sell and upsell products to customer base
• Assist in forecasting customer performance
• Support department manager in day-to-day tasks.
• Expand industry knowledge by attending educational workshops and reading professional publications.
• Drive all actions to achieve the monthly, quarterly, and annual revenue and profit goals.
• Other duties as assigned or required.

MINIMUM REQUIREMENTS:

• Bachelors degree
• 4+ years of relevant/technical work experience OR
• An additional 3 years of specific work experience in lieu of degree.
• Excellent time management skills with ability to organize and manage multiple and competing priorities.
• Ability to work independently with little to no supervision.
• Proficient using various software, applications, and programs, including Microsoft Office program (Excel, PowerPoint, and Word.)
• Reputable communicator through oral and written skills with customers, peers, and management.
• Ability to work independently or with others in a collaborative team environment.
• Ability to build effective working relationships with co-workers and customers.
• Ability to read and write at a proficient level.

PREFERRED REQUIREMENTS:

• Masters degree
• 8+ years of experience in the sales, customer service, and/or aviation industry.
• Quantum Control ERP experience or related aviation information system experience.
• Experience with U.S. Export Rules and regulations.
• Technical knowledge of aircraft components preferably touching on MROs, aviation distribution or similar environments.
• PowerBI experience.

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.