CLOUDLAND LOOKOUT MOUNTAIN A CURIO COLLECTION HOTEL

Cloudland is a mountaintop resort in Georgia, offering a unique and inspirational setting just waiting to be discovered. A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level atop iconic Lookout Mountain and part of the McLemore Resort. Conveniently located near Chattanooga, TN and several other major metropolitan areas, Cloudland appeals anyone seeking a romantic getaway, a golf resort, a flawlessly executed meeting/event, or a family vacation. Come see what sets us apart from the pack!

• 245 guest rooms & suites, many with stunning mountain & valley views
• 25,000+ sq ft of flexible indoor & outdoor event space
• Exclusive access to two, 18-hole championship golf courses
• Multiple dining & culinary experiences
• Cliffside outdoor pool & bar
• Full-service spa

Website: [please apply online]

NOW HIRING

GROUP SALES MANAGER

POSITION PROFILE:

Represents the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services. Doing so by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally under 50 guest rooms) with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales and Marketing. Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues. Negotiate contracts with customers and commission agreements with third party agencies. Our ideal candidate has prior golf resort experience.

ESSENTIAL JOB FUNCTION

• Actively solicit new and existing business to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communications.
• Follow up on all business inquiries and leads to generate room nights and associated revenue.
• Understand and utilize the sales tools the company provides and follow and support all sales and marketing operating systems. Ability to sell all hotel products and services.
• Complete a pre-determined number of new key prospecting calls per week, while maintaining and improving our customer database.
• Achieve monthly, quarterly, and annual revenue and direct sales goals.
• Perform guest site inspections to uncover needs and present solutions that will maximize booking opportunities and create strong customer relationships.
• Create VIP or Group resumes identifying and communicating traveler’s needs and act as liaison to ensure all operational aspects of their stay are met.
• Review daily arrivals to isolate potential new clients.
• Consistently offer professional, friendly, and engaging service.
• Perform any other reasonable duties as required by the Directors or management of the Hotel.

Essential Skills
Â

• Prior sales experience in a full-service, luxury, or lifestyle hotel or related industry.
• Thorough knowledge of sales process including excellent selling, negotiating skills and presentation skills with strong market and account knowledge.
• Must have strong communication skills both written and verbal.
• Must be organized and willing to take the initiative to achieve the goals of both the department and the hotel.
• Must be able to multi-task and possess the ability to recognize that the guests’ interests and needs are always primary.
• Ability to work a flexible work schedule including evenings and weekends as needed. Long hours sometimes required (i.e., weekends, business travel, client entertainment, group arrivals, etc.)
• Must be effective at listening to, understanding, and clarifying concerns raised by colleagues and guests.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

#INDmclemore

BENEFITS PACKAGE

• Competitive Salary

• Team Member Hotel Discount Program

• Uniforms Provided

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO beginning after ninety (90) days of employment

• Immediate eligibility for 401k and employer match

• Team Member Awards and Recognition programs throughout the year

• Food and Beverage Discounts

• Tuition Reimbursement

Please visit [please apply online] to learn more about our existing hotels, other exciting job opportunities and our company.