Now Hiring - Bob Johnson Chrysler Dodge Jeep Ram and Ford - Business Development Representative in Avon, NY

Full description of the position

Bob Johnson Chrysler Dodge Jeep Ram Ford of Avon, part of New York's #1 auto group, has a current opening for an Customer Care Center Agent in Rochester. We strive to live by the values of Teamwork, Integrity, Drive, and Personal Improvement. If you like working with people and providing quality service, we’d like to meet you!

Bob Johnson Auto Group has record success in developing true champions in the workplace. We provide diverse career opportunities, competitive wages, as well as an extensive benefits package. When joining the Bob Johnson Auto Group Family, you will enter a goal-oriented environment, long term employment and work side by side with winning spirited co-workers.

Customer Care Center Agent – Sales/Service

Full Time Contact Center Agent

Avon, NY, US

Job duties and responsibilities include:

• Managing incoming calls, emails and texts from customers.
• Scheduling Appointments for Service or Sales Departments.
• Listen/Read and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance.
• Provide superior customer service and achieve highest degree of customer satisfaction.
• Work in close partnership with Sales and Service Management Teams and Customer Care Center Manager.
• Meet specified monthly targets and goals with Quality, Utilization and Volume.
• Prior Contact Center and Customer Service required (1 to 2 years, preferred)
• Self-Starter, motivated and success driven Team Player.
• Accurate completion of documentation inside CRM Software.
• Some College or after High School Education preferred.
• Strong communication skills.
• Must be able to pass background and drug screenings.

Qualification and skills include:

• Results driven - strive to achieve individual and departmental goals.
• Detail oriented - quality and precision focused.
• People oriented - supportive and fairness centered.
• Team oriented - cooperative and collaborative.
• Excellent communication skills.
• Organizational and time management skills.
• Ability to work a 40-hour week to support M-Th 7am-7pm and F/Sat 7am to 6pm hours of operation.

Benefits include:

• Medical, dental, and vision insurance
• 401K Plan
• Paid holidays and vacations
• Training and development for career growth
• Tuition assistance
• Employee discounts

We provide on-the-job training and focus on developing your skill sets so that you are equipped to be successful and establish an enjoyable career.

We are an Equal Opportunity Employer with competitive compensation that is aligned with experience.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Performance bonus
• Signing bonus
• Weekly bonus

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Avon, NY 14414: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person