Now Hiring - Asbury Automotive - Retail Sales Service BDC Team Lead in Duluth, GA

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury University
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

• Answers inbound service phone inquiries, setting appointments as necessary in an efficient, professional manner
• Replies to online email requests for service within in 30 minutes as required
• Maintains daily records and documentation as required
• Completes outbound service calls totaling 900 to customers confirming appointments, rescheduling missed appointments, reminding customers of needed service
• Reports, counsels, and monitors entire team to achieve outbound service call goals
• Reviews and scores team members call evaluations
• Meets daily, weekly, monthly objectives
• Utilizes the manufacturer’s prospecting and marketing tools if applicable
• Works with other BDC members in a team-based atmosphere
• Maintains an accurate timecard and report to work as scheduled and as designated within the Attendance Policy
• Oversees and protect the assets of dealership and project a positive image for the company
• Performs other related duties to benefit the mission/vision of the organization