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Now Hiring - Service BDC Team Lead in Duluth, GA

Service BDC Team Lead in Duluth, GA

Asbury Automotive
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Retail Sales
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Vehicle Dealers
To Whom Retail & Wholesale
Location: Duluth, GA
3.6
Overview:

Are you a leader looking to become apart of a dynamic team? Are you seeking a career to make an impact?

***Service BDC Experience required***

As a Service BDC Team Lead you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

We are looking for an energetic, customer-focused Service BDC Team Lead who will help us redefine the car-buying experience.

Apply Today!

Benefits:

Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock equity grant awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 8 weeks paid pregnancy leave (disability leave)
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury University
  • Professional growth and development opportunities

Additional advantages:

  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on vehicle purchases, parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives
  • Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications:
The Service BDC Team Lead is responsible for creating service appointment demand in our service departments. They will accomplish this task by utilizing a systematic process that ensures service email leads or phone calls is converted to a dealership service appointment. They will answer inbound service phone calls, and email leads. They will be responsible for identifying caller needs and efficiently offering solutions if necessary in a polite, professional manner. Along with duties of the agent, the team leader will act as a mentor and liaison to 10 agents.
  • Answers inbound service phone inquiries, setting appointments as necessary in an efficient, professional manner
  • Replies to online email requests for service within in 30 minutes as required
  • Maintains daily records and documentation as required
  • Completes outbound service calls totaling 900 to customers confirming appointments, rescheduling missed appointments, reminding customers of needed service
  • Reports, counsels, and monitors entire team to achieve outbound service call goals
  • Reviews and scores team members call evaluations
  • Meets daily, weekly, monthly objectives
  • Utilizes the manufacturer’s prospecting and marketing tools if applicable
  • Works with other BDC members in a team-based atmosphere
  • Maintains an accurate timecard and report to work as scheduled and as designated within the Attendance Policy
  • Oversees and protect the assets of dealership and project a positive image for the company
  • Performs other related duties to benefit the mission/vision of the organization
Asbury Automotive
Company Size
5001 to 10000 Employees
Founded
1995
They Sell
Vehicle Dealers
To Whom
Retail & Wholesale
Website
www.asburyauto.com
Revenue
$5 to $10 billion (USD)

Asbury Automotive is currently hiring for 21 sales positions
Asbury Automotive has openings in: TX, CO, FL, MO, GA, & VA
The average salary at Asbury Automotive is:

21 Yes (amount not posted)

Asbury Automotive
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Asbury Automotive

Asbury Automotive is currently hiring for 21 sales positions
Asbury Automotive has openings in: TX, CO, FL, MO, GA, & VA
The average salary at Asbury Automotive is:

21 Yes (amount not posted)