Now Hiring - Confidential - Boutique Sales Manager in Knoxville, TN

Full description of the position

Turner Recruiting & Consulting

Turner Recruiting & Consulting is searching for a talented and professional Sales Manager!

We are looking for someone with high-end fashion experience that has successfully managed a retail store. This position is for an upscale boutique in the heart of West Knoxville. The ideal candidate has a passion for fashion, can masterfully pair items together, and can attend vendor events with the expertise needed to bring back stylish items for the store. This candidate should have a natural ability to connect with customers, provide a boutique experience, and have a leadership mentality. This manager should also be experienced in building teams, developing sales associates, and providing customers with luxury shopping experiences.

This is a full-time position with pay starting between $21-$23

Essential Duties Responsibilities:

• Customer Service
• Provide warm friendly customer service with a personal touch.
• Coach and train customer service mindset amongst sales associates.
• Anticipate and mitigate customer service issues.
• Handle escalated customer situations.

• Sales
• Selling will be a TOP priority.
• Develop sales associates that foster a welcoming sales environment and provide high-end customer service.
• Review daily sales with staff and lead sales meetings.
• Cultivate new customers.
• Implement Wish List program as well as helping obtain milestone dates and customer contact information.
• Explore partnering with other luxury companies that are a similar compliment to our brand (such as high-end jewelry stores) for event and sales opportunities.

• Management
• Supervise, train, and assist sales team in customer service, sales, store maintenance, and merchandising.
• Make sure all sales associates are following policies and procedures.
• Provide coaching opportunities when needed, as well as disciplinary actions.

• Business Development
• Observe sales trends and diagnose areas for improvement.
• Assist the store owner with inventory management, keeping up with restocking needs, and submitting purchase orders.
• Travel to shoe and clothing markets and take an active role in buying/ selecting inventory.
• Perform store merchandising, creatively and attractively display products.
• Seek opportunities to market, network, and build social media presence.
• Create sales and inventory reports.
• Build and manage strong vendor relationships.

• Administrative duties
• Open and close store.
• Perform periodic inventory counts.
• Manage schedules and time-off requests.
• Receive product deliveries, prepare new items for display, and update purchase orders in point-of-sale system.
• Ensure the store and stockroom remain clean, organized, and presentable.
• General operational management of the shop.

Requirements:

• Strong and proven retail sales background.
• Retail Management 5+yrs.
• Social Media experience – required.
• Excellent communication skills.
• Have basic computer skills.
• Have experience with entering orders, creating orders, and purchasing.
• Have an eye for detail.
• Be fashion forward with trends that are on point for our store’s demographics.
• Highly motivated, professional, and personable

We offer a generous employee discount. Paid time off for full-time employees.

Schedule will be: Mondays- Saturday (you will have the option to take Mondays off so you can have a Sunday/ Monday off together), 9:30-6:00pm.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Employee discount

Experience level:

• 2 years
• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Retail management: 2 years (Required)
• High-end sales: 2 years (Required)
• Boutique: 2 years (Preferred)

Work Location: In person