Now Hiring - Meridian Bioscience - Sales Systems and CRM Administrator in Memphis, TN

Full description of the position

About Meridian:Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery to diagnosis. We are looking for talented and passionate individuals that help drive our vision. Our innovative culture will allow interested candidates to discover and create, through collaboration, cutting edge solutions to tough problems.
Job Summary:We seek a highly skilled and experienced Salesforce (SFDC) Administrator with expertise in CPQ (Configure, Price, Quote) to join our team. The CRM and Business Systems Administrator will develop, build, engineer, and maintain key software elements to support the ongoing Life Science project goals as part of the organization’s implementation and integration of business systems. Responsibilities include but are not limited to, creating, and developing solutions at every level of the software, from user interface, business logic, and CRM scripts and processes. The successful candidate will maximize the Meridian Life Science division’s market share and sales opportunities by leveraging the complete utilization of CRM database development, analytics, and support.
Key Duties:Tasks/Duties/Responsibilities:
 CRM database management, maintenance, system design, analytics, and customer information integrity.
 Develop and implement a robust data hygiene process and program
 Configure, develop, and validates CRM solutions built based on the requirements and inputs collected by business analysts and project leaders
 Collaborate with key stakeholders to recommend solutions to improve the implementation and use of SFDC
 Design, implement, and maintain CPQ solutions within Salesforce to support pricing and quoting requirements
 Configure and customize CPQ components, such as pricing rules, product bundles, quote templates, and discount schedules
 Ensure and maintenance of data integrity through managing Infor XA ERP systems
 Develop and deploy automation workflows to streamline the sales inquiry process
 Collaborate with commercial team to train, teach, and troubleshoot issues and processes to ensure the delivery and improvement of tools needed to be most effective
 Support Business Development Managers in conducting product promotions, including sample activities, review, and identify strategic direction, problem areas, and opportunities to promote sales growth. Conduct lead generation activities as set by the sales and marketing plans.
 Develop, maintain, and deliver up-to-date reporting and dashboards that include relevant metrics for proposals, contracts, conversion rates, and revenues. Provide additional metrics, as requested.
 Collaborate and design process flows that meet our commercial initiatives and are scalable for future growth utilizing marketing automation solutions (Hubspot) and CRM (SFDC).
Qualifications: Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience (>/= 5 years of SFDC and Hubspot experience)

• 3 years of SFDC experience

 >2 years experience utilizing HubSpot
 Experience working within and administering ERP systems (preference for Infor XA) desired
 Salesforce Certified Advanced Administrator
 Salesforce Certified CPQ Specialist certification is strongly preferred
 Salesforce Service Cloud Administrator
 Experience in configuring and customizing Salesforce objects, workflows, validation rules, and process automation
 In-depth knowledge of Salesforce/HubSpot custom integration for lead tracking, generation, and full pipeline management
 In-depth knowledge of Salesforce CPQ functionality, including product configuration, pricing rules, quote management, and integration with other Salesforce modules
 Experience designing and utilizing Service Cloud for automation of case flows and reporting dashboards in real time
KNOWLEDGE, SKILLS & ABILITIES:
 Expert-level SFDC knowledge and experience
 Well-versed with CRM (SFDC) processes, including sales, marketing, customer service, customer support, and business processes.
 Working knowledge of HubSpot
 Demonstrated experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service etc, to achieve complex business functionalities
 Demonstrated experience building reports and dashboards, customizing them as per user requirements
 In-depth understanding and experience of the various software development methodologies
 Experience maintaining data integrity through Infor XA ERP System
 Hands-on experience configuring Salesforce (SFDC), including workflows, validation rules, and security controls
 Must have strong time management and organizational skills
 Self-motivated and able to grasp new concepts quickly
 Excellent written, verbal, and presentation skills
 Good analytical and quantitative skills, leveraged by strong computer skills - MS Office 365 (Word, Excel, PowerPoint)
 Ability to work with and influence people without formal authority and to work well with other departments within the organization
 Excellent problem-solving capability
 High-level collaboration and teamwork skills
 Ability to implement strategies, monitor results and make adjustments of strategy within the sales team to achieve product focus strategic goals
 Perform data analysis and reporting to identify trends, track key performance indicators (KPIs), and provide actionable insights.
 Provide end-user training and support to ensure efficient utilization of CPQ features and functionality.
 Collaborate with cross-functional teams to understand business processes and translate them into effective CPQ solutions.
 Process improvements driven; experienced and demonstrated proficiency in continuous improvement environments

We are proud to be an EEO/AA employer Minority/Female/Disability/Veteran. We maintain a drug-free workplace and perform pre-employment substance abuse testing. (USA Only) \*

#LI-Hybrid

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Profit sharing
• Yearly bonus

Work Location: In person