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Now Hiring - Sr. Inside Sales Representative in Strongsville, OH

Sr. Inside Sales Representative in Strongsville, OH

Momentive Technologies
Base Salary Yes (amount not posted)
Total Comp: NA
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Qualifications Years In Sales
Industry: Manufacturing
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Consumer Product Manufacturing
To Whom Manufacturing
Location: Strongsville, OH
3.9
Position Summary:
This individual will work on generating new business through a variety of web-based, marketing, and pro-active selling tools. The Inside Sales Representative, is also responsible for being a primary contact for USA customers and execution of the sales-order process. This includes customer support, managing communications/transactions, and striving to meet the needs of assigned customers in USA. Account needs/requests must be addressed by working closely with the Sales, Product management, Supply-chain and Financial team of Momentive Technologies, as needed for problem resolution.
Tasks/Responsibilities
  • Being a primary contact for customers and execution of the sales-order process. This includes customer support, managing communications /transactions, and striving to meet the needs of assigned customers.
  • Needs/requests of Customers must be addressed by working closely with the Sales, Product management, Supply-chain and Financial team of the Company, as needed for problem resolution.
  • Grow Sales via our network of distributors to support our business strategy by applying key leverage points.
  • Become familiar with markets served and make connections with key contacts to build market intelligence.
  • Address and answer inquiries for assigned area/customers on topics such as product selection, pricing, availability and lead times.
  • Responsible for order management:
    • Receive and handle request for Quotations
    • New material Set Up ( NPI)
    • Initiate Price Requests
    • Order Entry
    • Order confirmation/ acknowledgment
    • Order modification
    • Inventory allocation
    • Logistics follow up
    • Order Status Inquiry
    • Claims identification, entry and follow up
    • Returns management
    • 10. Credit/Debit Note management
  • Generate weekly open orders/recent shipment reports.
  • Become an expert at using the Web Order Center (WOC) and eventually train customers to use the WOC for order placement/Order inquiry.
  • Primary contact for customers. Respond to customers’ inquiries (order status, inventory, shipping, pricing, lead-time, etc.) within one business day.
  • Support finance team with Account Receivable activities (reconciliation, credits, unpaid invoices, etc.) and work with team to release credit holds in advance of upcoming shipments once customers provide evidence of payment.
  • Ability to empathize with customers, establish relationship and work to best meet their needs. Embrace being the "Voice of the Customer"
  • Commercially savvy. Problem solving abilities to identify issues, find solutions.
  • Strong teamwork and interpersonal skills and ability to work with and communicate to all levels of the organization.
  • Manage end to end sales process for each customer from order receipt to delivery.
  • Serve as a mentor other ISR team members as needed.
Qualifications
  • Bachelor's degree or equivalent experience
  • Knowledge of Ceramics, Quartz, or similar materials
  • Experience as an Order Processing and Customer support role.
    • Over 6 years of SAP based Sales and Distribution experience.
    • + 6 years of customer support [facing] or similar experience
    • Experience in Service related role welcome
    • Demonstrated Successful track record of work performance.
  • Understanding of international sales process
  • Basic knowledge of international trade process: import and export
  • Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
  • Business English speaking (at least intermediate level)
  • Ability to multi-task. Strong organizational skills.
Key Metrics Role is Accountable for: AOP, response time, and accuracy
Key relationships: Customers‘ purchasing team, supply chain, sales team, product management & finance/AR.
Travel Requirements: None
We are an Equal Opportunity Employer
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
Momentive Technologies
Company Size
501 to 1000 Employees
Founded
1946
They Sell
Consumer Product Manufacturing
To Whom
Manufacturing
Website
www.momentivetech.com
Revenue
$100 to $500 million (USD)

Momentive Technologies is currently hiring for 1 sales position
Momentive Technologies has openings in: OH
The average salary at Momentive Technologies is:

1 Yes (amount not posted)

Momentive Technologies
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Momentive Technologies

Momentive Technologies is currently hiring for 1 sales position
Momentive Technologies has openings in: OH
The average salary at Momentive Technologies is:

1 Yes (amount not posted)