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Now Hiring - Globus family of brands - Reservation Sales & Service Specialist (RSS) in Denver, CO

Reservation Sales & Service Specialist (RSS) in Denver, CO

Globus family of brands
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Travel

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Travel Agencies
To Whom Hotels & Travel Accommodation

Location:

Denver, CO
4.2

Full description of the position

Class Start dates:

September 5, 2023

January 30, 2024


Reservation Sales and Service Specialist

Globus Family of Brands

Multiple positions available

Full Time, Permanent – 100% remote


WELCOME TO THE GLOBUS FAMILY OF BRANDS!
Globus family of brands provides the best in vacations for a wide variety of travel styles, goals, and budgets. Spanning over 450 vacations across more than 70 countries. With 90+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes, and countless joy-filled memories across the globe.
At Globus family of brands , we value diversity – in backgrounds, cultures and in experiences. As an equal opportunity employer (EOE), we are committed to creating a supportive environment for our team members and welcome people from all walks of life to authentically enhance our globetrotters' experiences. We are intentional and reflective about the team and culture we are creating and are looking for people who are not only skilled at their role but are also invested in supporting each other’s development.


THE DEPARTMENT

Customer Care is tasked with growing the Trade side of the business by following promotional direction and generating Trade passenger sales through multiple sales channels; retail travel sellers (primary channel), group sales, and e-sales. The Customer Care division includes all business units that interact directly with the customer’s travel agent to sell Globus products, answer inquiries, and resolve problems. The departments under Customer Care are Reservation & Associate Support, Digital Support, Trade Groups, Training, Sales, Service, and Guest Resolution.

THE ROLE OF A RESERVATION SALES & SERVICE SPECIALIST IN CUSTOMER CARE

The Reservation Sales & Service Specialist is responsible for the following results:

  • Managing inbound phone calls while maintaining productivity goals that support industry-leading inbound service levels
  • Reaching and exceeding sales objectives by selling travel packages and product up-sells and cross-sells
  • Handling inbound sales and service calls using industry-best customer sales techniques
  • Developing internal relationships and fostering a spirit of cooperation with other Gfob departments as needed to serve the favorite W.I.N.E.s (wants, interests, needs, and expectations) of our customers
  • Improving customer satisfaction and loyalty by ensuring customers receive accurate, timely, and quality information about the products we are supplying.
  • Reaching and exceeding loyalty-based customer sales contact quality objectives by consistently looking for ways to create a positive, lasting memory of our interactions
  • Contributing to a team effort by accomplishing related results or projects as needed
  • Handling special projects as assigned through detailed program knowledge and interpersonal skills
  • Cultivating and maintaining on-going relationships with all accounts and influencing product loyalty

EXPERIENCE PREFERRED

The preferred candidate has experience in or notable knowledge of the following areas:

  • Demonstrating the importance of an excellent customer experience through the sales cycle to increase customer loyalty
  • Building customer relationships
  • Technical and functional skills using a variety of computer applications. In-house this includes the reservation systems, Microsoft 365 tools including Outlook, Excel, Teams, SharePoint, and scheduling and telephony tools.
  • Working with points of interest/geography
  • Ability to work in a call center environment that includes structure, shifts, performance measurements, etc.

EDUCATION PREFERRED

The right candidate has a consistent desire for personal and professional growth, will live and breathe a learn-it-all culture, and should have one year of related education through experience in customer service, sales, or travel industry, or equivalent combination of education and experience.


EOE
Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Globus family of brands
Company Size
201 to 500 Employees
Founded
1963
They Sell
Travel Agencies
To Whom
Hotels & Travel Accommodation
Website
https://blog.globusjourneys.com/careers/
Revenue
$25 to $100 million (USD)

Globus family of brands is currently hiring for 1 sales position
Globus family of brands has openings in: CO
The average salary at Globus family of brands is:

1 Yes (amount not posted)

Globus family of brands
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Globus family of brands

Globus family of brands is currently hiring for 1 sales position
Globus family of brands has openings in: CO
The average salary at Globus family of brands is:

1 Yes (amount not posted)