Now Hiring - Abbott - National Account Coordinator in Kansas City, MO

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions.

The position of National Account Coordinator will develop and maintain existing and new client relationships through an exceptional customer focused attitude either directly or through coordination with Account Managers and Senior Account Managers when applicable.

The Coordinator is the primary liaison between Abbott eScreen and its client base. Ensuring that all daily tasks coming from internal and external customers are handled in a timely and accurate manner is a critical part of the role. While also being available to lead and facilitate special projects based on client needs. The National Account Coordinator must adhere to deadlines, be willing to learn new tasks, be able to successfully interact with partners and clients, and balance multiple projects. This job description will be reviewed periodically and is subject to change by management.

What You'll Work On

RESPONSIBILITIES

• Address client needs as they occur; while demonstrating a strong sense of customer service.
• Train clients on system offerings, new product releases and reporting packages.
• Monitor program operations, billing and reporting to confirm alignment with customer expectations.
• Work proactively to identify opportunities for Abbott eScreen to better assist clients in their successes.
• Identify and implement strategies that achieve organizational goals.
• Train/update clients on new technology, product offerings and pricing of those products.
• Provide solutions to clients/partners that promote growth and stability.
• Meet and maintain productivity, quality and attendance performance metrics.
• Assist National Accounts as needed with coverage, as related to staffing needs and workloads.
• Assist with special projects as needed and assigned.

BASIC QUALIFICATIONS:

• Four-year Bachelors degree from accredited college or university or relevant work experience
• Demonstrated ability to provide customer service to large Enterprise accounts.
• Experience with Corporate Culture along with ability to manage customer relations via phone, email and in-person.

PREFERRED QUALIFICATIONS:

• Must be a technology-minded person with a comfort level using internal and Microsoft office applications; creating and maintaining Excel spreadsheets; using digital conference applications (WebEx, Teams); using CRMs; and other similar platforms to track projects and document details.
• Knowledge of Abbott products and software applications a plus
• Needs to understand data and be able to communicate findings to leadership.
• Must be an extremely organized person who can manage several open issues and continue to work them until closed with resolution; while working on all special projects
• Must have proven skills and experience in extensive interactive client relationships
• Must have strong organizational, follow up skills and attention for details to successfully manage competing priorities and build credibility with clients
• Strong verbal and written communications skills
• Ability to work independently and exercise judgement
• Exceptional time management skills and ability to self-motivate
• Ability to interface with other departments to manage needed deliverables for clients
• Ability to work in a matrix environment
• Track record of goal achievement

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The base pay for this position is $22.07 – $44.13 per hour. In specific locations, the pay range may vary from the range posted.