Now Hiring - Love's Travel Stops & Country Stores - Retail Sales Sales Coordinator in Oklahoma City, OK

Full description of the position

Req ID: 419679

BASIC PURPOSE : The Customer Engagement Coordinator is responsible for supporting the operational needs of Customer Engagement team. This role provides support in helping set up customers accounts. Customer Engagement Coordinators are responsible for understanding Loves products and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.

MAJOR RESPONSIBILITIES:
Set up accounts

Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts

Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers

Resolve problems by researching and working with other departments and vendors

Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution

Manage customer expectations regarding functionality and deliverables

Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality

Other duties as assigned

EDUCATION AND EXPERIENCE:
Education:
HS Diploma or equivalent required, Bachelors in Business or related field preferred

Experience:
Excellent customer service and active listening skills

Excellent communication (verbal and written) skills

Demonstrated experience working well in a close team environment

Possess a demonstrated ability to determine when to refer issues versus handle them personally

SKILLS AND PHYSICAL DEMANDS:
Skills:
Ability to manage numerous competing demands in an extremely high stress environment

Ability to work with multiple departments and customers in stressful situations

Excellent working knowledge of Microsoft Office

High attention to detail, with follow through to completion of tasks

Strong problem-solving skills, multitasking capabilities

High level of professionalism and customer orientation

Typical Physical Demands:
Requires prolonged sitting, some bending and stooping

Occasional lifting up to 25 pounds

Manual dexterity sufficient to operate a computer keyboard and calculator

Requires normal range of hearing and vision

Job Function(s): Corporate

Loves Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, weve provided customers with highway hospitality and Clean Places, Friendly Faces. Were passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Loves Family of Companies includes:

Gemini Motor Transport, one of the industrys safest trucking fleets

Speedco, the light mechanical and trucking service specialists

Musket, a rapidly growing, Houston-based commodities supplier and trader

Trillium, a Houston-based alternative fuels expert