Now Hiring - Technical Sales Support Specialist in Avon Lake, OH

Description: Are you passionate about delivering exceptional customer experiences while providing technical support? Do you have a knack for problem-solving and thrive in a collaborative environment?
Hinkley, a 4th generation family-owned company, is actively seeking a full-time* Technical Sales Support Specialist *to join our team at our Avon Lake, OH location. This position offers a blend of in-office work and flexible remote options following training, providing you with a balanced work-life experience.
We are currently seeking a skilled and customer-centric* Technical Product Sales Specialist *to be the go-to person for our landscape and technical product customers. Your primary responsibility will be to provide top-notch support, acting as a liaison between our company and our valued customers. The specialist will collaborate closely with the Landscape Sales Manager to provide support and assistance with various tasks and special projects including setup for photoshoots/tradeshows and landscape layout designs.
Hinkley is committed to providing a total reward package including a market-competitive salary, an annual performance bonus, an onsite fitness center, and so much more! Our benefits package includes a 401(k) plan with company match, comprehensive health insurance coverage, paid time off (PTO), 10 paid holidays, life insurance, short-term disability, wellness programs, voluntary benefits including dental, vision & more, flexible spending accounts for health and dependent care and generous employee product purchase discounts.
If this has sparked a feeling of excitement in you, then read more about this great CAREER OPPORTUNITY:
Summary: The Technical Product Sales Specialist provides best-in-class customer support. This role is responsible for acting as a liaison between technical product customers and the company. Answers questions regarding orders, accounts, billing, cancellations, customer issues, and other inquiries. They are responsible for providing support to the Landscape Sales Manager, facilitating product and sales initiatives, photo shoots and tradeshow setup and teardown, landscape and technical product mailings, and landscape layout designs.
Primary Tasks and Responsibilities

• Provides direct support to the Landscape Sales Manager with day-to-day needs and special projects.
• Acts as liaison between Hinkley, sales representatives and customers.
• Maintains and provides reporting of Landscape Honors Program.
• Supports landscape customers with special orders, billing, cancellations, warranty claims, general account inquiries and ensures timely and thorough responses.
• Records customer interactions in company systems to ensure visibility across the organization.
• Facilitates lead management process for successful acquisition and penetration of customers.
• Collaborates internally and externally to resolve customer challenges.
• Communicates opportunities to internal and external sales teams.
• Resolves customer technical challenges and warranty claims via phone, email, mail, or social media.
• Effectively communicate escalations and/or unresolved technical issues and ensures timely follow-up.
• Documents technical solutions in company software system for reference by others in customer care.
• Closely monitors marketing and promotional activities with Landscape customers for maximum sales impact.
• Provides setup and tear-down support at tradeshows and photo shoots.
• Manages customer mailings of landscape and technical products.
• Develops landscape layout designs.
• Partners with cross functional departments including Quality, Product Development, Engineering and Sales providing input to enhance product improvements and warranty cost reductions.
• Provides training of technical products to Customer Care Representatives.
• Actively participate in ongoing product training. Performs training when necessary.
• Performs all the duties of Customer Care Representatives when not providing sales and technical support.

Supervision Received

• Works under the general direction and guidance of the Customer Care Manager

Special Requirements

• May travel to trade show(s) or photo shoot(s) for up to one week (Domestic).

Requirements:Level and Type of Education Required

• High School Diploma or equivalent.
• College coursework and/or formal customer service or technical training preferred.

Related Work Experience Required

• Minimum of 2-5 years of related work experience.
• Proficient in Microsoft Office Suite.
• Prior ERP and/or CRM experience.
• Experience with LED systems (integrated and lamped) preferred.
• Knowledge of basic electrical systems preferred.
• Knowledge of dimming/control systems preferred.

Necessary Specialized Training, Knowledge, Skill, and Abilities

• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Knowledge of principles and processes for providing customer services: including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to multi-task with excellent organization skills
• Works well with others, team player; cooperative in groups to accomplish tasks.
• Able to work in a fast paced, dynamic environment with multiple priorities
• Highly skilled in interpersonal communications with an ability to connect with others over the phone and email.
• Ability to draft clear, concise and professional written communications.
• Ability to speak with customers to encourage problem solving.
• Integrity, sense of responsibility, independent judgment.

Work Environment and Physical Requirements
The following descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in an office and perform in a corporate environment
• Ability to sit for prolonged periods of time
• Ability to view computer screen and type on a keyboard
• Ability to converse over a telephone (hear, speak)

Job Type: Full-time