Now Hiring - Prime Communications - Retail Sales Consultant in Richmond, VA

Full description of the position

With almost 2,000 AT&T stores coast-to coast, Prime Communications is AT&T's largest authorized wireless retailer in the United States, and we want you to join us as a Retail Sales Consultant!

A Retail Sales Consultant (RSC) is a brand ambassador to our extraordinarily large base of customers nationwide. Our RSC associates serve the customer by demonstrating AT&T's vast array of products, services and entertainment options, by offering them personalized and valuable wireless, entertainment, and connectivity solutions to fit their ever-evolving lifestyle in a fast-paced retail sales industry.

Because we strive for the best, we offer amongst the best. Our current full-time Retail Sales Consultants earn a minimum base of ($25,000 + commission). Consultants could earn an average of $45,000 in total compensation in the first year when successfully meeting or exceeding sales goals in the first year. Commission is based on meeting outlined sales goals for a given market.

You'll also be eligible for some or all of our amazing Benefits Packages, such as:

• We offer New Hire Ramp Up Bonus payments for the first three months
• Training and Opportunity to grow
• Supportive team environment
• Medical/Dental/Vision, Paid Time Off, 401k and more

Not to mention some pretty cool perks such as:

• Latest devices and discounts on wireless service plans
• Using our technology, gain first-hand expertise to share with our customers
• Discounts on accessories and additional AT&T products and services, meaning you will always have access to the latest gadgets around

Dedication is always a good predictor of success at Prime Communications. Most Store Managers, were once RSCs, most District Managers were once Store Managers, etc. Join the community and forge your own sales path today!

• Provide extraordinary customer service by being compassionate towards and understanding their needs
• Build value by offering tailored and thoughtful solutions to fit each person, family or business
• Represent our Company and the AT&T brand with the utmost professionalism and courtesy
• Assist our leaders with store operations and duties
• Cooperate with your fellow RSCs to achieve a team approach to sales and customer service
• Achieve sales benchmarks and milestones (which can lead to that much needed extra bonus payment)
• Excel in selling AT&T's products/services, including entertainment, as we are a full-service lifestyle solution
• Work with wireless leaders to stand out, serve and succeed within the local community

The Retail Sales Consultant (RSC) is responsible for assisting customers with the purchase of products and services offered by Prime Communications ("Prime" or "Company"). The RSC should consistently deliver high quality operations and excellent customer satisfaction. This individual must consistently exceed sales and operations targets. The RSC is responsible for store appearance, as well as assisting in operational assignments and projects assigned by management, as outlined below.

Sales

• Exceed and understand monthly sales quotas.
• Maintain knowledge of the compensation plan.
• Maintain knowledge of all products, services and promotions offered by AT&T and competitors to deliver the highest customer service experience.
• Practice specific behaviors and best practices to generate and maximize sales and key metrics, as indicated by management.
• Inspire and engage peers by aiding and modeling expected behaviors.
• Problem solve in fast pace environment.

Operations

• Adhere to all policies, procedures, and best practices in accordance with the employee handbook and/or other Company communications.
• Master all required systems.
• Regularly check sales paperwork to review for discrepancies/errors.
• Follow all cash handling procedures to ensure accurate accounting and protection of Company products.
• Report fraudulent activity to leadership, Loss Prevention Department, and/or Human Resources.
• Accurately complete opening/closing checklist in a timely manner.
• Communicate any inventory deficiency to supervisors for review within a timely manner.
• Safeguard codes, passwords, and proprietary Company assets.
• Maintain store appearance while adhering to merchandising standards.
• Complete all required training within the timeline established by management.

Other Duties and Responsibilities

• Ensure proper adherence to Primer values, goals, and aspirations in order foster/maintain an optimum employee experience.
• Utilize available resources to remain up to date on Company news and communications.
• Consistently and accurately record time and attendance.
• Adhere to schedule and provide Company with adequate notice for all requested time off
• Perform other duties as assigned by management.

Requirements

· Clear communication skills

· Attitude and technical aptitude -- having an entrepreneurial spirit speaks volumes
Commitment to exemplary customer service, honesty and integrity

· Background in retail sales is helpful, but not required

· At least 18 years old and legally able to work in the United States without restrictions.

· Ability to work a minimum of 32 hours per week including evenings, weekends, and holidays.

· Strong Social Media presence preferred

· Must have reliable transportation to location, off-site trainings, and meetings.

· Must live within 30 minutes of home store location with flexibility to work at multiple locations within a district as needed.

· Ability to operate a personal computer, wireless equipment, copier and fax.

· Adhere to Team Color policy while maintaining neat and professional appearance.

Working Conditions

· Ability to lift up to 10 pounds.

· Ability to bend, squat and stretch for purposes of inventory and stocking.

· Requirement to stand for long periods of time in order to provide the best customer service (with or without a reasonable accommodation).

· Ability to work in fast pace environment.

· Ability to follow instructions to completion.

· Ability to work under pressure, multi-task and handle customer complaints or requests.

· Ability to adapt to fluctuating noise levels and varied sounds from multiple media sources/devices.

· Problem solves under pressure.

Job Type: Full-time

Pay: $35,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Every weekend

Ability to commute/relocate:

• Richmond, VA: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person