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Now Hiring - Holman - IT Field Support in San Diego, CA

IT Field Support in San Diego, CA

Holman
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Retail Sales

Benefits:

yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Vehicle Dealers
To Whom Retail & Wholesale

Location:

San Diego, CA
3.7

Full description of the position

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
  • Health Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Flexible Spending and Health Savings Accounts
  • Employee Assistance Program
  • Retirement Plan
  • Paid Time Off
  • Tuition Reimbursement
Holman is currently accepting resumes for the position of IT Field Support.
Responsibilities:
  • Provides IT support for 6 automotive dealers
  • Actively work in Help Desk Support email and ticket queues
  • Diagnose and report technical issues with customer hardware including PC, Laptop, Virtual Machines, and Mobile Devices
  • Diagnose and report technical issues with company supported software.
  • Document all calls, research and related technical items within an IT ticket
  • Collaborates with larger IT department to resolve problems
  • Works with employees at all levels to help with their IT needs
  • Escalate major issues or outages to management
  • Deploys new application software and performs application upgrades following established procedures.
  • Interfaces with vendors, developers, and infrastructure teams to ensure timely problem resolution
  • Maintain system documentation and operational procedures
  • Monitors and manages application availability, capacity and performance based on established performance metrics
  • Works with out of box application workflow tools to develop business flows
  • Participates in Help Desk tickets and priority discussions with team
  • Follow-up on tickets, keeping correspondence in ticket entries informative and timely
  • Assist in adding and updating information in the team knowledge base
  • Work with Application Owner to troubleshoot technical issues when necessary.
  • Communicate effectively with business to understand and interpret PC Support requests
  • Monitor and meet SLA’s by the established due dates
  • Perform all other duties and special projects as assigned
  • Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
  • Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
  • Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
  • Interprets customer needs and assesses requirements
  • Responds to non-standard requests from customers; investigates with assistance from others as needed
  • Other duties as assigned
Experience Required:
  • 5+ years of hands-on end user computer support
  • Bachelor’s degree in a related field or equivalent work experience
  • Familiarity with Cherwell service desk platform
  • PXE boot imaging PCs
  • Experience in a retail automotive environment
  • Additional education, certifications, or other distinctions are a plus
  • Excellent organization, critical thinking, problem solving and project management skills
  • Excellent time management skills, with a proven ability to meet deadlines
  • Ability to prioritize tasks
  • Ability to function well in a high-paced work environment
  • Ability to work independently with a minimum of daily supervision
  • Excellent system diagnostic and communication skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Ability to summarize and explain information to others
  • Strong research skills
Starting at $33.50/hour
Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Holman
Company Size
5001 to 10000 Employees
Founded
1924
They Sell
Vehicle Dealers
To Whom
Retail & Wholesale
Website
http://www.holman.com
Revenue
$1 to $5 billion (USD)

Holman is currently hiring for 17 sales positions
Holman has openings in: OR, FL, NE, MA, CA, & NJ
The average salary at Holman is:

17 Yes (amount not posted)

Holman
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Holman

Holman is currently hiring for 17 sales positions
Holman has openings in: OR, FL, NE, MA, CA, & NJ
The average salary at Holman is:

17 Yes (amount not posted)