Now Hiring - Commerce Bancshares, Inc. - Financial Services Account Specialist - Commercial Card in Kansas City, MO

About Working at Commerce

Building a career here is more than just steps on a ladder. Its about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesnt stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, youll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. Youll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and lets talk.

Compensation Range

About This Job

The Account Specialists primary focus is client support. Responsibilities include data management/ cleanup, troubleshooting, vendor file submission, spend file analysis and updates. They partner with internal teams to support client needs and ensure satisfaction. The Account Specialist works closely with Account Management to understand client specific strategies and work as a team to achieve established goals and initiatives.

Essential Functions

• Provide quality day-to-day support functions associated with proactive account service, relationship growth, and retention

• Troubleshoot systems, manage data, perform quality problem resolution and participate in client meetings

• Partner with internal teams and act as an expert or liaison to the systems that maintain customer data and workflows

• Serve as the customers first escalation point for daily questions or issues and complete edits to some customer data elements

• Maintain data integrity for clients by reviewing, analyzing, and ensuring the accuracy of data migration from entry point onward

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of account systems

• Strong customer service, problem solving and analytical skills

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• Bachelors degree or equivalent combination of education and experience required

• 2+ years client support experience required

• Experience with case/ticketing/CRM systems preferred

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Account Specialist - Commercial Card job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $22.60 to $26.70 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

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