Now Hiring - Bert's Bikes and Fitness - Retail Sales Manager in Orchard Park, NY

Full description of the position

Do you seek an exciting, fun & supportive work environment, and the opportunity to truly change the lives of others? If so, we want to hear from you! Be part of a winning culture that provides comprehensive training, celebrates your success, and provides continuous education and development opportunities.

Bert's Bikes & Fitness invites applicants for the position of Store Manager, in the Tonawanda, NY area. Bert's is currently seeking qualified individuals to join our ever expanding management team. Now in our 51st year in business, Bert's Bikes & Fitness is New York State's largest independent bicycle and fitness dealer.

At Bert's Bikes & Fitness we are genuine in our belief that bikes make people and communities better! Immerse yourself in a workplace that loves to be active and lives for the bike! By joining our team you have an opportunity to be a part of the largest bicycle retailer in New York State and create a lasting impact on their communities through biking. On our team, everyone plays a critical role. Your mission (and ours since 1972) is to serve and inspire bike riders to achieve their personal best through the relentless improvement of everything we do.

Store Managers will lead a team of associates who will offer a remarkable in-store experience by finding solutions that make a positive difference and offering best-in-class product from leading manufacturers. Store Managers will execute selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center. Your journey begins with an extensive retail sales training program that enables you to help customers find the bike of their dreams!

We offer the following benefits:
- Competitive salary

- Quarterly & yearly bonus system

- Health Insurance stipend

- IRA, matching

- Paid holidays & vacation

- Career advancement

- Employee discounts

- A relaxed and fun work environment

Job Type: Full-time

Summary

The Store Manager is responsible for monitoring day-to-day operations of an Bert's Bikes & Fitness retail store. This position requires strong leadership skills to train, supervise and lead sales and service staff in providing exceptional and knowledgeable customer service while driving towards the store's performance goals.

Position Details

The primary responsibilities and areas of impact of this position include, but are not limited to:

Driving Store Performance

• Demonstrate and motivate staff to exceed customer expectations and drive sales performance to the highest level.
• Ensure the store is properly merchandised to plan and present a clean and welcoming appearance.
• Promote Bert's mission, values, and standards.

Managing Store Operations

• Must be available for the coverage of all store hours in the scope of normal business and emergencies at all times, with the exception of approved paid time off.
• Implement and monitor store objectives and budget.
• Schedule and maintain appropriate staffing levels.
• Ensure store policies and procedures are adhered to and operations are efficient and safe.
• Administration of store operational procedures.
• Create and maintain relationships with all Bert's staff and vendors.

Developing Staff

• Encourage staff to engage and create a positive atmosphere for Bert's customers and employees.
• Continually coach staff to improve customer service and sales.
• Works closely with Bert's Training Department to develop solutions for individual needs.
• Partner with the Human Resources Manager on employee reviews and performance concerns.

Position Requirements

Experience

• One year of retail management experience or a successful track record as an Bert's store Department Manager.

Skills

• Exceptional interpersonal and relationship building skills, coupled with strong written and verbal communication skills.
• Strong customer service focus.
• Ability to manage, inspire and lead a team.
• Solid understanding of retail merchandising and selling skills.
• Knowledge of computers and technology.
• Excellent organizational and time management skills.
• Dedication to get the job done.

Working Conditions

• Ability to be mobile on the sales floor for extended periods of time.
• Ability to lift up to 50 lbs while utilizing appropriate equipment and safety techniques.

Job Type: Full-time

Pay: $45,000.00 - $63,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Orchard Park, NY 14127: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person