Now Hiring - PayneWest Insurance - Insurance Associate Client Manager - Surety in Spokane, WA

• Work with customers and carriers to handle incoming service requests and process general agreement of indemnities.
• Manage new and renewal surety and insurance marketing including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.
• Analysis: provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
• Update customer information: keep accurate, up-to-date records on customers in our agency management system and maintain power of attorney filings and bond supply.
• Up sell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.
• Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
• Plus (the fine print): youll follow organization policies and procedures, sales and service standards and established workflows. Youll ensure quality control through proper file documentation and maintenance. Youll maintain confidentiality and be an all-around awesome member of our team.

• Youre a client service expert. Youre passionate about delivering an exceptional level of customer service and support.
• Youre ready to throw all stereotypes of insurance out the window and love your job.
• Youre smart. You understand business and people.
• Youre good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.
• Youre a team player. You maintain positive relationships with your colleaguesand you enjoy it.
• Youre that person everyone can depend onto pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.
• You love to learn. Youre earnest about improving and pursuing professional development.
• You can adaptbecause our industry changes constantly and so do the needs of our clients. Youre good at staying on your toes.
• Youre ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)
• You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.

We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is $39,000-$72,700/year. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis.