Now Hiring - Farmers Group, Inc. - Customer Service Sales Representative in Mentor, OH

Full description of the position

In office customer service and sales support position needed. Grow your career and our company! Start full time or part time and work your way up at a highly motivated local insurance agency. Lucrative bonus and commission structure.

Customer Service and Sales Representatives work to maximize positive customer experiences by responding to inquiries or concerns regarding the insurance company's products or services. They will communicate with customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service Sales Representative will analyze, clarify, and resolve policy and insurance account-related questions.

Suggested Best Practice Job Functions

Core job duties include (but are not limited to):

• Assist insurance agent to determine customer requirements and expectations in order to help the customer identify specific products and solutions
• Solicit, sell and negotiate new business policies
• Assist in reviewing renewal business and identify appropriate follow-up action based on degree of change
• Cross-sell/up-sell insurance products to existing customers
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Assist with the Farmers Friendly Review process by contacting customers and preparing personalized customer coverage recommendations based on customers needs
• Perform risk analysis and field underwriting
• Client/Claims liaison
• Refer unresolved customer grievances or complex customer interactions to Agent
• Implement/adhere to company and Agency guidelines
• General customer service duties as presented
• Performs other duties as assigned

Core competencies

• Business Results able to meet individual performance metrics and goals
• Multitasking able to successfully juggle multiple priorities at any given time
• Attention to Detail maintain accurate and descriptive accounts of all customer interactions
• Communication possess outstanding written and verbal communication skill
• Job Knowledge understand basic product, billing, underwriting, and processing guideline
• Teamwork accept feedback when offered and work well with others
• Problem solving able to research and identify timely solutions to customer-related problems

Preferred skills and abilities

P&C license required and four-year college degree highly preferred. High school diploma or equivalent required. Previous customer service experience highly preferred. Ideal candidate will have basic PC skills, basic math skills, conflict resolution skills, the ability to multitask, and strong verbal and written communication skills.

**Position eligible for multiple attractive bonuses & commissions.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 3 years (Required)

License/Certification:

• P&C License (Required)

Work Location: In person