Now Hiring - Dermatology Clinic - PATIENT COORDINATOR / COSMETIC SALES CONSULTANT in Newport Beach, CA

Full description of the position

Our practice is a premier full service cosmetic, medical, surgery, and hair restoration center looking for a Full-Time Cosmetic Sales Consultant / Patient Coordinator. The ideal candidate will be responsible for consulting with client and selling a range of cosmetic services and products, including but not limited to Botox, dermal fillers, laser treatment packages, and medical grade skincare products. The Patient Coordinator provides exceptional customer service to all clients, while effectively maintaining front desk procedures including greeting patients, managing the patient check-in and check-out processes, answering phone lines, scheduling appointments, managing in-clinic patient flow, confirming appointments and addressing patient questions. This position also involves sales, working in collaboration with medical providers conducting patient consultations to deliver the best products/services to meet patient needs and deliver the desired outcome.

Minimum of 2 years experience working in an Aesthetic Healthcare practice (Medical Spa, Plastic surgeon, Dermatology) strongly preferred.

Job Duties, Responsibilities and Capabilities:

• Educate patients about the benefits, process & aftercare of Botox injections, Dermal Fillers, and various laser treatments
• Build and maintain strong patient relationships to encourage repeat business and referrals
• Meet or exceed set sales targets while providing exceptional customer service
• Manage monthly promos and eblasts and patient newsletters
• Stay abreast of the latest advancements and trends in cosmetic dermatology
• Collaborate with dermatologist, hair transplant surgeon, and team of NP, PA and RN and estheticians to ensure patient safety and satisfaction
• Maintain detailed records of patient consultations, purchases, and follow-up appointments
• Participate in training and educational sessions for new products and services.
• Handle customer feedback, manage complaints promptly and professionally
• Process transactions and ensure the display areas are organized and visually appealing
• Have full knowledge of Pure Dermatology products/services and have the ability to answer patient questions
• Conduct patient consultations
• Check patients in and out
• Responsible for accurate invoicing and payment collection
• Manage patient leads, and convert into appointments and sales
• Confirm patient appointments daily
• Educate patients on pre and post treatment instructions
• Assist providers and staff with patient flow
• Assist with treatment room turnover/setup when needed
• Maintain cleanliness of check out desk and reception area
• Maintain professional appearance
• Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines
• Ship and receive packages
• Maintain memberships and ability to discuss our membership perks and benefits with every patient at checkout

Qualifications:

• Minimum of 2 years experience working in an Aesthetic practice (Medical Spa, Plastic surgeon, Dermatology) REQUIRED
• Management experience strongly preferred
• High school diploma or equivalent
• Documented sales abilities, ability to meet/exceed sales goals
• Excellent customer service
• Excellent follow through and follow-up
• Familiar with using a multi-line phone system
• Demonstrate computer literacy including use of office EMR
• Possess excellent communication, organization, and problem-solving skills
• Ability to work in a fast-paced environment and handle stressful conditions
• Ability to learn products and services quickly
• Excellent phone skills
• Ability to deal with difficult/unhappy patients
• Ability to prioritize and handle a variety of tasks simultaneously
• Ability to work with frequent interruptions
• Possess a friendly, can-do attitude, team player mentality
• Committed to HIGH quality patient care
• Confident enough to think outside the box.
• Proactive, energetic and hardworking.

Job Type: Full-time Schedule:

• 8 hour shift
• Monday to Friday

Pay: $28 + per hour

Work Location: In person

Experience:

• aesthetic practice Patient Coordinator: 2 years (Preferred)
• Must be able to pass a criminal background check and drug screen

Education:

• High school or equivalent (Required)
• Licensed Esthetician (Preferred)

Location:

• Newport Beach, CA (Required)

Language:

• English (Required)

Job Type: Full-time

Salary: $28.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Job Type: Full-time

Pay: $20.48 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Dermatology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Newport Beach, CA: Relocate before starting work (Required)

Work Location: In person