Now Hiring - The Allstate Corporation - Insurance Operations Manager in Horsham, PA

Full description of the position

Our Allstate Agency is family operated and one of the top producing Allstate offices in the U.S., currently ranked in the top 50 out of 10,000. This company is well-established, yet young and rapidly growing which provides a long-term career opportunity.

POSITION OVERVIEW

We are expanding our management team. Currently my wife and I sell full-time while our Office Operations Manager (OOM) runs the day to day. We are splitting the operational management into two divisions: Sales Op Manager (SOM) & Office Op Manager (OOM). Our current OOM will transition to the SOM role, and you will fill the OOM role.

Report directly to the Owner while leading a team of 10 employees, overseeing our client services operations for over 4,000 policies, handling HR responsibilities and assisting the owner with strategic growth endeavors.

This is an Objective-Driven position with specific goals and associated bonuses.

We will only consider candidates who meet the Experience & Logistical Requirements. Please review before applying.

YOUR YEAR ONE OBJECTIVES

• Master our Client Service, Client Retention & Administrative processes
• Evaluate Service/Admin processes & staff performance - create action plans when needed to elevate performance
• Assist with Payroll Reporting, PTO tracking, Benefits & 401k Participation
• Take ownership of HR Processes
• Hire and develop (1) Account Manager and (1) Administrative Rep
• Work with the Agent to create an Action Plan to impact specific KPI

YOUR RESPONSIBILITIES

• Employee Management: handle call-outs, PTO, HR matters, disciplinary actions including terminations, payroll assistance.
• Employee Relations: provide daily leadership and build rapport with our team. Plan company outings as well as other incentive-based promotions.
• Office Operations: handle basic office functions and problem-solve all issues by coordinating with tech support, property management, 3rd parties.
• Service Operations: ensure employees follow operational processes as designed and work is completed on-time.
• Business/Financial Operations: assist Owner in his planning by creating spreadsheets and reports. In some instances, perform initial data analysis before presenting to the Owner.
• Operational Design: when directed, implement new processes, communicate adjustments to staff, create applicable training.
• Hiring: as needed you will hire new team member
• Onboarding New Staff: Oversee staff set-up--paperwork, set up new PC workstations, load software and create new accounts.

EXPERIENCE REQUIREMENTS

• Direct Google Drive experience required
• Excel Certification or Advanced Training required (and experience in Google Sheets)
• (5) Years Operational Management (office/business) with direct experience creating reports for executives and operational problem-solving specifically with office issues & business technology issues.
• (5) Years directly Managing Staff members across multiple departments with legitimate experience in team leadership and positively affecting environment.
• (3) Years Hiring Operations with experience hiring sales professionals. Must have extensive experience in targeting candidates, creating job ads, managing hiring budget and all onboarding steps for new hires.

LOGISTICAL REQUIREMENTS

• Overall Hours: you must have flexibility to work additional hours when necessary. 50+ hours would not be a routine occurrence, but it will occur.
• Availability: this role requires some occasional obligations before normal business hours to receive communications from staff members for call-outs and meet virtually with the Owner as needed.

KEY ABILITIES, TRAITS, SKILLS

• Strong Technology Skills
• Empathy, Discretion, interpersonal skills to effectively manage employees
• Exceptional ability to follow structured processes and blueprints
• Elite Attention To Detail, Time Management, Organization, Prioritization skills
• Strong Analytical and Problem-Solving skills
• Objective-driven mindset and high drive to beat deadlines and achieve results

COMPENSATION:

• Salary: $65,000
• Bonus: $20,000 available via multiple bonuses
• Benefits: Health, Vision, Dental, Disability with Employer contributions
• Retirement: 401(k) with lucrative Employer contributions

Job Type: Full-time

Salary: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Operations management: 5 years (Required)
• Recruiting: 5 years (Required)
• Microsoft Excel: 3 years (Required)

License/Certification:

• Microsoft Office Specialist (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please describe how your TECH SKILLS align with the following tasks:

*SETTING UP NEW WORKSTATIONS (PCs, 3-4 monitors, software, etc)
*BASIC TECH RESOLUTION (internet, workstation issues, software glitches)
*FACILITATING COMPLEX TECH RESOLUTION (using Allstate IT support)
*GOOGLE DRIVE/GOOGLE SHEETS

• To pursue this opportunity PLEASE COMPLETE:

1) SKILLS Tests
2) PHONE Assessment (please do ORALLY rather than type answers)
3) All application questions (located in the initial application)

• Do you have any restrictions for your start time or end time Mon-Fri?
• What kind of income range are you looking for?
• How long is your commute to 1250 Easton Rd Horsham PA 19044? *(NO remote work)

Education:

• Bachelor's (Required)

Experience:

• Operations management: 5 years (Required)
• Recruiting: 5 years (Required)

Work Location: In person