Now Hiring - Ulliance, Inc. - Healthcare EAP Clinical Account Manager in Troy, MI

Full description of the position

Who we are:

What a dynamic and exciting time to be in the Behavioral Health profession. Our society and employers are recognizing more than ever the critical need to support people with behavioral health and work/life challenges. As a result, Ulliance is experiencing rapid growth and is in search of top-notch professionals to join our team of highly engaged staff. We are passionate about helping people and providing exceptional service that makes a difference.

Duties and Responsibilities

This position serves as the main point of contact with our clients. You will be the face of Ulliance and we are looking for someone who can form relationships with busy Human Resources professionals in a variety of industries - from manufacturing to government. In particular, candidates with the following experience are encouraged to apply:

• Client Service: Form solid relationships with key Human Resource contacts, providing excellent customer service and be the go-to for knowledge and resources when it comes to employee issues ranging from personal to substance abuse to workplace conflict.
• Behavioral Health: Ready to provide support when trauma and crisis strikes. Develop, oversee, and provide critical/traumatic incident debriefings as well as work performance referrals to client companies.
• Promotion: We are constantly looking for new and exciting ways to reach our clients and end users. We develop and maintain strong promotional plans for each account, as well as use creative skills to develop employee newsletters, trainings and leadership webinars.
• Communication: Provide EAP orientations, training and other onsite support to client companies. Balance a demeanor of outgoing, friendly confidence with empathy and compassion, as we are onsite with companies during times of crisis after critical incidents.
• Independence: A proven track record of service with the demonstrated ability to work independently, using experienced clinical judgment, as well as work collaboratively with a team.

Experience, Training, Knowledge, Skills & Abilities

• Masters degree in a Behavioral Science Degree in Social Work, Psychology, or closely related behavioral science discipline field
• 5 years equivalent experience in a behavioral/mental health career
• Statement of Michigan licensure and/or CEAP, PHR/SPHR certification
• Ability to travel locally based on client needs
• Valid motor vehicle operator's license
• Previous EAP account management/business-related/human resources experience desirable
• Knowledge of the principles and practices of employee assistance and managerial consultative services
• Effective oral and written communication skills
• Ability to cope with difficult and/or urgent situations requiring immediate decisions
• Experience providing training and workshops/seminars
• Proficient in Microsoft office products or equivalent

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Master's (Required)

Work Location: Hybrid remote in Troy, MI 48098