Now Hiring - The Water Heater Company - Call Center Manager in Camarillo, CA

Full description of the position

Position Title: Call Center Manager

Pay:$75,000 annually

Hours:

Full-Time

8am - 5pm

There is a very light need for the after hours support from 5-8:30pm but nevertheless, we need the person to be willing to make themselves available if/when those situations come up.

Location:

Camarillo, CA (In Office Position)

Benefits:

• Performance Pay
• Vacation: 10 Paid Vacation Days
• 100% paid Medical insurance plan
• 100% paid Dental and Vision insurance plan
• 401k Plan
• Life Insurance
• Sick Pay
• Cell Phone Reimbursement
• Employee Discount
• Career Growth & Development

Requirements:

• 2 years of experience: The ideal candidate should possess a proven track record with at least 2 years of experience in a management role, demonstrating their expertise in this field.
• Zeal: The ideal candidate for this role will demonstrate unwavering enthusiasm, positivity, and dedication towards achieving goals and exceeding expectations in the workplace.
• Ownership: The ideal candidate for this role will assume complete ownership of the Call Center operations, ensuring seamless functioning at all times, and being readily available to provide coverage in instances of team member absences or staffing shortages, thereby guaranteeing uninterrupted service delivery and customer satisfaction.
• Action-oriented: We seek an individual who possesses a proactive nature, taking initiative to drive projects forward and consistently achieve objectives.
• Strong leadership and motivation: The candidate should exude natural leadership qualities, inspiring and motivating team members to excel and maintain high levels of performance.
• Problem-solving skills: A critical component of this role is the ability to swiftly identify and solve issues, adapting to unforeseen challenges with ease.
• Quick thinking: The ideal applicant must have the capacity to make rapid decisions and navigate dynamic situations, ensuring smooth logistics and sales operations.
• Attention to detail: The candidate must possess a keen eye for detail, ensuring that all aspects of call center operations, including customer interactions, data management, and performance metrics, are meticulously monitored and managed for optimal outcomes.
• Computer proficiency: The candidate should be well-versed in using computer-based tools and software, including CRM systems, the Google suite, and other applications necessary for efficient job performance.
• Background Check & Drug Test: Clear background check and successful completion of drug test required.
• Physical Presence: Ability to work in the office full time.
• Remote Presence: Ability to take escalation and overflow calls in addition to providing support to the Call Center Team as needed after hours on working days.
• Fluent in speaking English and effectively communicate with our clients, team members, vendors, etc.

Summary:

The Call Center Manager is responsible for the efficient and autonomous functioning of the Call Center at The Water Heater Company. This role includes overseeing daily operations and providing general support to the team, preparing and facilitating staff performance evaluations, implementing strategies for operational improvement, and ensuring top-notch customer service. The Call Center Manager handles escalated issues to minimize and resolve customer conflicts, enforce quality standards, and maintain compliance by upholding all applicable laws, company policies, and procedures.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Camarillo, CA: Relocate before starting work (Required)

Work Location: In person