Now Hiring - The Allstate Corporation - Customer Experience Insurance Specialist in Shelbyville, TN

Full description of the position

We are seeking a passionate, self-driven, customer focused person with a desire to make a difference in peoples lives. You will service, sell, differentiate and negotiate insurance plans that match the needs of your prospective customers portfolio. The goal is to build up strong positive relationships, to ensure growth attainment and increase our firms reputation. As a full-time sales representative you will help individuals, families, and small businesses secure their tomorrows.

Responsibilities

• Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts.
• Responds to customers/agents requests for quotes or changes to existing policies.
• Evaluate business or individual customers needs and financial status and propose protection plans that meet their criteria
• Work with clients to deliver risk management strategies that fit their risk profiles
• Maintain bookkeeping systems, database and records
• Monitor insurance claims to ensure mutual satisfaction
• Constantly update job knowledge and learn about new products and service
• Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
• Resolves service-related complaints and complex calls with guidance from others on more complex calls.
• Assist customers with simple intent calls.
• Acts as online billing systems and agency portal website expert to provide proactive agency and customer support.
• Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate.
• Ensures current and complete documentation of account notes.
• Other duties as assigned.

Skills

• Proven working experience as a Customer Service/Sales specialist or relevant experience
• Familiarity with all types of insurance plans (automobile, life, and property)-preferred
• Basic computer knowledge and statistical analysis
• Proven ability to work with goals
• Demonstrated ability to communicate, present, influence and sell effectively
• Experience in delivering client-focused solutions and in creating long-lasting relationships
• High school or BS degree'

Job Type: Full-time

Pay: $32,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What is your expected salary range?
• Are you comfortable earning an income by telephone?

Experience:

• Customer relationship management: 1 year (Required)

License/Certification:

• Property and Casualty Insurance Producer License (Required)

Work Location: In person