Now Hiring - Capital Gate Insurance - Professional Services Commercial Lines Account Manager (CSR) in Albany, NY

Full description of the position

Capital Gate Insurance is seeking talented applicants with prior Customer Service experience to join our Commercial Lines Team! Capital Gate is a proud women owned business that opened doors in 2011 as an Auto & Home Insurance Brokerage. Fast forward 10 years and Capital Gate is now a leader not only in the Auto & Home Insurance industry, but also in the Business Insurance industry as well. Since our start, Capital Gate has consistently expanded and continues to do so creating many opportunities for advancement within. Join our team today, we look forward to meeting you!

Account Manager: Working closely with assigned Account Executive assisting in managing $1.7M book of business. Job tasks include handling customers general and underwriting questions, quoting and rating endorsements on accounts, completing necessary applications for insurance & completing all service requests, doing follow ups to ensure timely receipt of policies or changes to customers, processing renewals & remarkets as needed, issuing certificates of insurance , and overall assisting clients with making general insurance coverage changes to their policies for a busy agency that offers long-term growth potential to team members. Applicants MUST have a high comprehension level and the ability to fully focus and complete such tasks from beginning to end with accuracy.

Benefits:

- Capital Gate will assist with schooling & training for entry level positions as needed

- in office required, however, work from home is available when needed

- ability to learn and advance within

- working with a company that has over 30+ carriers/markets

With over 30+ Carriers, Capital Gate can place any type of Commercial Insurance throughout New York, New Jersey, Connecticut, Massachusetts, Tennessee & Florida. Our reach is always growing and we are always seeking new carrier partners to assist our client's needs.

Job Type: Full-time

Responsibilities

• Manage customer service requests and policy adjustments
• Explaining coverage details and assisting with claim questions
• Handling customers accounts and processing payments
• Remain in frequent contact with the clients in your responsibility to understand their needs
• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the companys reputation
• Working with assigned Account Executive to process changes in coverages or premium
• Working with insurance carriers to process request in a timely manner

Skills

• Proven experience as an Account Manager, or in other customer service role
• Excellent communication/presentation skills and ability to build relationships.
• Organizational and time-management skills
• Ability to multi-task and handle high levels of incoming requests
• Problem solving skills and to be able to take initiative
• Drive to learn and expand your knowledge
• Enthusiastic and passionate
• P&C Commercial Lines Insurance experience

Contact us today for an interview and check us out at [please apply online] Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Property & Casualty License (Preferred)

Ability to Commute:

• Albany, NY 12205 (Required)

Work Location: In person