Now Hiring - Total Flooring, Inc - Retail Sales Consultant - Flooring in Homer Glen, IL

Full description of the position

We are seeking a dedicated flooring sales professional who prioritizes delivering exceptional customer service. Our ideal candidate will possess outstanding sales and communication abilities, with a genuine enthusiasm for assisting clients in finding optimal flooring solutions.

As a Flooring Sales Consultant, your primary duties involve meeting customers either in-store or at their location, overseeing all aspects of their flooring projectfrom initial consultation and measurement to product selection, quotation, and ensuring ongoing customer satisfaction throughout the installation process. Collaboration with our installation team and project coordinators will be essential to ensure a seamless end-to-end experience, delivering beautiful flooring that exceed customer expectations and lead to a five-star experience.

Total Flooring is Chicago's premier flooring choice for homeowners, general contractors, real estate professionals, interior designers, builders, and commercial property managers. Located in Homer Glen, we have been providing excellent service since 1992. Recently, we united with Premier Flooring, a leader in the builder market. This shared vision lays the foundation for an innovative and customer centric-future, broadens geographical reach.

We are committed to recruiting the most qualified people and offer competitive compensation. This is a full-time, commissioned position with guarantee. The Flooring Sales Consultant position is integral to our daily operations, our satisfied customer base, and the future success of the company. If you're ready to drive growth and elevate our retail team to new heights, we want to hear from you. Apply now to join our dynamic team and build your retail legacy.

Objectives of this role

• Engage with customers in-store or on-location to understand their flooring needs, preferences, and budget constraints while mastering organizational scripts and adhering to established sales processes.
• Meet or exceed sales targets and performance metrics set by the company, utilizing CRM software to track progress and manage leads effectively.
• Actively engage in business development activities, including prospecting new clients, identifying opportunities for upselling or cross-selling, and expanding the customer base through networking and outreach efforts.
• Ensure accurate and efficient documentation of each project and sale from start to finish utilizing RFMS. Ensure all required fields are complete.
• Ensure that jobs are finished, correct and all costs and line items accounted for before closing.

Supervisory Responsibilities

• This position does not supervise others.

Job Duties:

• Develop a comprehensive understanding of the various flooring products available, including their features, benefits, and suitability for different applications.
• Utilize effective sales techniques and organizational scripts to guide customers through the selection process and convert inquiries into sales, ensuring adherence to the established sales process.
• Accurately measure spaces and provide precise estimates for flooring materials and installation costs.
• Provide exceptional customer service throughout the sales process, addressing any concerns or questions promptly and professionally, while maintaining excellence in using CRM software to track customer interactions, preferences, and marketing campaign data.
• Coordinate with installation teams and project coordinators to ensure seamless project execution, including scheduling, delivery, and installation.
• Cultivate strong, long-term relationships with customers to foster repeat business and referrals, leveraging CRM software to maintain detailed customer profiles and communication history.
• Stay updated on industry trends, new products, and installation techniques to enhance expertise and better serve customers.
• Solicit feedback from customers to identify areas for improvement and contribute to ongoing process enhancements within the sales and installation teams.
• Attend company and vendor sponsored training seminars to continually enhance industry education.
• Assist in non-selling responsibilities of the showroom. Including cleaning, tagging, inventorying, straightening of samples, appropriate book work, and ensuring an efficient and safe showroom for both clients and employees.
• Ensure accurate and efficient documentation of each project and sale from start to finish utilizing RFMS. Ensure all required fields are complete.
• Act with integrity and trust, modeling behavior that respects our employees, peers, and clients in accordance to the core values of our company.

Required skills and key competencies

• Exceptional sales and customer service skills. You must know how to make a customer feel heard and valued.
• Excellent communication skills, written and verbal.
• Time management and planning skills.
• Great team player with powerful conflict management and negotiation skills.
• Proficient computer skills with willingness to learn new programs and technology.
• Ability to work collaboratively with all levels of company staff.
• Excited to learn new things and continually improve and grow.
• Adaptable, flexible, and striving to stay positive under pressure.

Preferred skills and qualifications

• 1+ years of experience in flooring
• Project management experience

Physical Demands and Work Environment

• Position involves a combination of office work, on-site warehouse work, and on-site activity in construction situations.
• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
• Physical Work Ability to exert 30 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Travel

• Required to travel to customers place of business/homes and well as to various company locations.

Salary

• Commission with guarantee, targeted annual compensation $60,000-125,000 on sales goal.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $60,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Work Location: In person