Now Hiring - Thermal Products Inc - Inside Sales and Customer Service Representative in Mooresville, NC

Full description of the position

Position Inside Sales Representative

Thermal Products Inc provides heat transfer and process equipment solutions for the industrial, process, power generation, chemical and commercial markets among others. Thermal Products represents over 30 heat transfer and process equipment manufacturers as their distributor and representative for heat exchangers, electric heaters, mixers, valves, silencers, pumps, blowers and many more. [please apply online] Description

Looking for a career in Inside Sales? We are looking for an energetic, self-driven, mechanically inclined individual to join our team. In this role, you will be responsible for:

Providing outstanding service to our customers and support to the outside sales staff

Engaging in technical discussions to obtain applicable information to identify the correct product needed and advising the customer on substitution or modification of product when replacement is necessary.

Selecting and specifying products based on customer application and design prerequisites.

Conferring and corresponding with sales engineer, management, or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to manager.

Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines.

Informing customers of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information.

Follow-up with new proposals same or next day.

Follow-up with existing proposals on a weekly basis as needed.

Obtaining purchase order number and/or credit card information from customer

Conferring with Accounting to research and resolve invoicing or credit discrepancies.

Attending sales meetings or educational activities to stay up to date on the latest technical developments with the productsand more.

Maintain working knowledge of all company products

Able to prospect new accounts or opportunities to quote on.

Strong written and verbal communication skills.

Responding to customer correspondence regarding technical questions on products or systems

Working knowledge of Microsoft Office Products (Word, Excel, etc.), ACT CRM.

This is a full-time position. Monday through Friday, 8:00 a.m. to 5 p.m. Occasional additional hours on an as needed basis.

Required Education and Experience

Associate degree or equivalent from a two-year College or technical school; or two to four years of Industrial Distributor, inside sales/customer service experience.

Preferred Education and Experience

Bachelors degree from a business or engineering related program.

Working knowledge of heat transfer, electrical, mechanical assemblies, gauges, valves, and/or a very strong mechanical aptitude.

Ability to read, analyze and interpret technical drawings, write reports and general business correspondence.

Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric.

Able to prospect new accounts or opportunities to quote on.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Industrial Distributor Inside Sales: 2 years (Required)

Work Location: In person