Now Hiring - The Remodeling Company - Professional Services Call Center Representative in Knightdale, NC

Full description of the position

Call Center Agent Job Summary

You will answer incoming calls from customers who want to schedule an appointment for projects on there homes, respond to inquiries. This is a work home position and you will be a member of the primary contact team for consumers interested in our products confirming appointments for our In-home Sales Consultants by over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Call Center Agent Job Responsibilities and Duties:

• Answer incoming calls and respond to customers emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports on the CRM
• Other duties as assigned

Call Center Agent Qualifications and Skills

• High school diploma or equivalent
• Have CRM experience and Lead Perfection is a plus.
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)
• CRM software: 1 year (Required)

Work Location: In person