Now Hiring - Kval Inc. - Inside Sales Representative - Parts Department in Petaluma, CA

Full description of the position

Inside Sales Representative - Parts Department

About Us:

At [please apply online] we are committed to providing top-quality parts and exceptional service to our valued customers. As a leader in the door machinery industry, we prioritize customer satisfaction and strive to exceed expectations in every interaction.

Inside Sales Representative - Parts Department

Job Description:

We are seeking a talented and motivated Inside Sales Representative who excels in a fast-paced technical environment. As a key member of our team, you will play a crucial role in driving order acquisition and revenue growth for our parts department. If you thrive on making connections, researching solutions, exceeding targets and contributing to a collaborative team, we want to hear from you.

Responsibilities:

• Source new sales opportunities through inbound follow-up and proactive outbound warm calls and emails.
• Process and maintain customer orders. Provide price quotes, and quote follow up.
• Close sales and consistently achieve quarterly sales targets.
• Act as the initial point of contact for all incoming customer requests, purchase orders, emails, calls, and inquiries, adeptly triaging them to the appropriate sales representative while also handling a portion of them independently.
• Identify and assess opportunities, effectively upsell and cross-sell parts.
• Assist in maintaining the E-Commerce operations, including processing orders, updating the parts store inventory, ensuring accuracy, relevance, and completeness of product listings, and promptly addressing any discrepancies or issues to maintain a seamless online shopping experience for customers.
• Conduct thorough research on active accounts, identify key decision-makers, and generate interest in our parts offerings.
• Maintain and expand a comprehensive database of prospects within your active customer base.

Skills Required:

• Minimum of three years experience in inside sales or customer service, within an office environment. Or, a 4-year college degree with one year of sales or customer service experience.
• Proven track record in inside sales or customer service, preferably within the parts industry.
• Demonstrated success in consistently exceeding sales targets or exceeding customer expectations.
• Strong phone presence with experience in making and receiving a high volume of calls per day.
• Capable of working under pressure and meeting deadlines. Goal oriented with a continual drive to succeed.
• Proficient in computer usage, with the ability to quickly adapt and intuitively navigate software applications such as Microsoft Word, Excel, online resources (including intranet platforms), and phone systems.
• Experience working with CRM systems, such as Salesforce or similar, is preferred but not required.
• Exceptional verbal and written communication skills.
• Effective listening skills coupled with a sharp memory for retaining key information.
• Strong multitasking, prioritization, and time management skills, even in the face of interruptions.
• Self-motivated with a positive outgoing attitude. The ability to work autonomously.

Why Join Us:

• Opportunity to be a part of a dynamic and growing company.
• Benefit from a competitive salary alongside additional sales incentives customized to recognize both team and individual achievements.
• Comprehensive benefits package.
• Supportive and collaborative work environment.
• Opportunities for career advancement.
• Family owned and operated business, where youll find a supportive team and a culture that fosters a sense of belonging, far from the corporate atmosphere.
• Working schedule is 7:00AM to 3:30PM, Monday through Friday.

Job Type: Full-time

Pay: $24.50 - $26.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) 4% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• Monday to Friday

Experience:

• Sales: 3 years (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Petaluma, CA 94952: Relocate before starting work (Required)

Work Location: In person