Now Hiring - Monda Window and Door Systems - Professional Services Customer Service/Inside Sales Representative in Corona, NY

Full description of the position

Essential Functions:

l Seek out new business opportunities and find new clients for potential sales.

l Enhance relationships with new and existing key customers.

l Meet walk-in customers for products demonstration and sales presentations to ensure successful communication with customers for any projects.

l Follow up with developed business leads and schedule sales meetings and discuss potential projects.

l Assist walk-in customers to fulfill order forms and help place orders.

l Communicate with customers concisely, accurately, and completely document order information and status through phone/text/fax or email.

l Perform assigned duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.

l Keep supervisor and manager updated and informed of any problems, and ensure accurate communication and update order production status with office team and production team as necessary.
On-going Tasks and Responsibilities

• Receive, process and verify the accuracy of quotes and orders from customers utilizing Order Entry System.
• Maintain regular communications with customers to ensure that all their requirements are being met.
• Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicate changes to the appropriate personnel/departments.
• Ensure and provide quality service to both internal and external customers.
• Receive inquiries from customers looking for updates or to address queries or complaints.
• Accesses the companys internal systems to obtain and extract order information and provide customer service management with information as requested.
• Participates and provides expertise as a member of the customer service team. Develop and recommend opportunities for improvement to existing procedures/processes to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

Skills, and Abilities:

• Exceptional written and verbal communication skills in English and Chinese.
• Ability to use problem-solving skills, technical knowledge, and planning when required.
• Autocad or Photoshop skills preferred.
• Track record of consistent attendance and timeliness

• 40 hour work weeks

Job Type: Full-time

Pay: $31,500.00 - $45,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Corona, NY 11368: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• Chinese (Required)

Work Location: In person