Now Hiring - Columbia Hospitality - Travel Director of Sales in Snoqualmie, WA

Full description of the position

Director of Sales (& Events) Salish Lodge & Spa

Lets start off with the most important part-whats in it for you:
The Perks

• Eligibility of perks is dependent upon job status
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Columbia Cares Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
• Cellphone Allowance
• Incentive Eligible
• Earning potential: Base pay + quarterly uncapped incentive and annual capped incentive eligibility.

Our Commitment to you:
People never forget how you made them feel. Maya Angelous famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each others backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What youll do:
The Brass Tacks

Strategic/Department

• Annually prepares internal prework, group strategic plan, and department revenue & expense budget. Aligns with General Manager to achieve overall property objectives.
• Generates department OKRs, deployment, and individual revenue contribution targets. Supports and approves individual SMART goal plans.
• Creates succession planning for department team members and conducts weekly/monthly 1:1 and quarterly OMG/IDP meetings.
• Meets and exceeds expectations for department gross revenue (examples; guest rooms, banquet, catering, misc. revenues).
• Maintains and conducts industry research, and property data analytics to project future business volume.
• Ensures the accurate production of monthly closing reports, owners reports, pace analytics, and forecasting reports.
• Proficient in contractual clauses and terms & conditions.
• Maintains department compliance with accounting standards (deposits, direct billing, and pre-payment.)
• Reports weekly achievements for prospecting, inquiries, activities, and industry events.
• Reports monthly achievements and ensures financial accuracy (P&L, sales & event platform, and deposits/AR).
• Manages group yielding efforts with support from General Manager and Revenue Manager.
• Maintains department standards and implements systems, including sales & event platform administration/management.
• Provides overall direction, coordination, and leadership for all sales & events team members.
• Primary support for all group sales outreach, negotiations, contractual review, planning and service.
• Direct liaison to all community organizations, city officials, industry associations and public relations entities.
• Ensures all applicable standards, policies and procedures are fully implemented an adhered in all departments.
• Addresses Customer Service feedback for department, including recovery calls and compensation assessment.

Training/Mentoring

• Hires, mentors, and trains department team members ensuring that the team is competent in all aspects. (If property has Senior positions Director will support these efforts.)
• Develops monthly department training program.
• Conducts monthly department meetings.
• Ensures Senior positions are monitored for development and leadership.
• Implements corrective action (VAF/PIP).
• Implements reward programs.

Individual

• Achieves SMART goals assigned
• Meets and exceeds expectations for revenue growth of assigned segments
• Client relationship building including new business development and networking
• Achieves individual sales goal, prospecting goals and sales activities
• Responds to inbound RFPs (requests for proposals) within 24 hours
• Knowledgeable with client negotiations, closing tactics, and contractual language
• Responsible for forecasting revenue of assigned groups
• Develops and maintains favorable working relationships and open communication with all departments
• Creates a seamless experience for the client from sales to event management

May require additional job functions as needed based on the business needs of the property and team as requested by General Manager and Seattle Support Center Leadership.

The Nitty Gritty

• Bachelors Degree (BA) from four-year college or university, or 7+years experience in a sales management role at a hotel, or similar environment.
• Strong leadership and critical thinking skills
• Emotional Intelligence (EQ)
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to solve practical problems when only limited standardization exists.
• Working knowledge of all applicable laws, codes, and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel, and Word. Event Planning Program knowledge, specifically Delphi FDC, is required. Knowledge of room diagramming/layout program preferred.

Dont meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where youll work:
Consistently ranked among the best small resorts in the world, the Salish Lodge & Spa overlooks the 268-foot Snoqualmie Falls. This iconic Pacific Northwest lodge has a world-renowned spa offering regionally inspired treatments, two restaurants providing a luxuriously comfortable and memorable dining experience, and award-winning wine list and a variety of nearby recreational activities. The resort is located 30 minutes east of downtown Seattle and within 40 minutes from Seattle-Tacoma International Airport.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.