Now Hiring - UniversalMed Supply - Healthcare Inside Sales Representative in Irving, TX

Full description of the position

Inside Sales Representative

Irving, TX

ABOUT THE ROLE

UniversalMed Supply is looking for a full time Inside Sales Representative for our power mobility device sales team. This individual will communicate with interested customers based on received inquiries and work to convert incoming leads into orders. The position serves as the initial primary contact for customers interested in the Durable Medical Equipment (DME) we provide, such as power mobility devices. This position reports to the Inside Sales Supervisor.

RESPONSIBILITIES

• Make daily outbound calls to warm leads to inform them of the DME ordering process and requirements
• Work assigned online leads to understand customer equipment needs and create new accounts for patients
• Ability to communicate effectively with patients and follow up on additional information such as insurances and other requirements
• Track the status of patient accounts in a timely manner and maintain accurate records related to patient information
• Draft and send communication to patients as well as handle complaints and concerns
• Provide prompt and accurate responses to patient support inquiries
• Provide support to patients and educate them about the initial process to better understand their needs and work to meet their expectations

QUALIFICATIONS

• Patient and professional demeanor
• Superior customer service skills and experience
• Good PC skills, especially Google Suite (Docs, Sheets)
• Excellent verbal and written communication skills
• Organizational and time-management skills
• Extreme attention to detail and ability to multitask

REQUIREMENTS

• Associates Degree

We are proud to be an Equal Opportunity Employer. UniversalMed Supply does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• This position compensates between $16-$19/hour based on experience with performance incentives up to $500/month? Are you still interested in this role?

Work Location: In person

Job Type: Full-time

Pay: $39,280.00 - $45,520.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Supplemental pay types:

• Monthly bonus
• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Depending on experience, the starting hourly rate for this role is between $17 - $19 an hour. You can also earn up to $600 in bonuses each month. Would this meet your personal salary expectations?
• Typically, account coordinators handle around 60-80 outbound and inbound calls from patients seeking assistance. Are you comfortable with the idea of managing a similar daily call volume?

Work Location: In person