Now Hiring - Abby Connect - Telecommunications Account Executive in Las Vegas, NV

Full description of the position

Employment Type: Full-time

FLSA Status: Salary

Department: Client Success

Reports to: Manager of Client Success

What you will do:

At Abby Connect, an Account Executive holds a central position in propelling the success and satisfaction of our valued clients. This role involves providing steadfast support to clients, comprehending and addressing their evolving business needs. Devoted to ensuring our clients' achievements and fostering long-term connections with our brand, your responsibility is to serve as a trusted advisor, nurturing long-lasting relationships that drive both retention and expansion

Essential Functions:

• Build strong, trusting relationships with clients by understanding their business objectives.
• Initiate regular client communications, meetings, and reporting to maintain strong client relationships, resolve issues, introduce new solutions or best practices, and optimize the revenue potential of the account.
• Work closely with internal departments to ensure clients expectations are met and are satisfied with the products and services they receive.
• Responsible for overseeing a segment of VIP clients
• Identify and implement process improvement/automation or other streamlining activities.
• Monitor client health and identify potential churn risks, taking a proactive step to resolve.
• Address and resolve client complaints with urgency, empathy, and assertiveness while simultaneously handling objections and creating solutions for at-risk clients.
• Increase profitability of individual clients by upselling other products or increasing usage of services
• Educate clients on our services and establish realistic expectations to ensure a successful relationship.
• Keep clients engaged and regularly using products.
• Ensure the clients needs are understood, communicated clearly, and satisfied.
• Use various strategies to retain unsatisfied or cancelling clients.
• Maintain comprehensive understanding of product knowledge and key differentiators of Abbys services and products.
• Provide guidance and mentorship to junior associates.
• Build personal relationships with clients to create trust and loyalty.

KPIs:

• Monthly Attrition 3% of accounts held
• Cancellation Request Saves 25%

Qualifications/Skills:

• 2+ Years of CSM, Retention, or Sales experience.
• Proactive Problem Resolution
• The ability to prioritize and manage several different tasks to ensure timely completion.
• Technical Aptitude
• Exceptional interpersonal skills
• Fast adaptation

About Abby Connect:

Abby Connect provides live receptionist services to small businesses and professionals throughout the United States and Canada. We have been answering calls for over 19 years and have a track record in the industry for providing the best customer experience for a fraction of the cost of hiring an in-house receptionist. We are headquartered in Las Vegas.

Mission Statement

Our mission is to serve as a premium solution for the clients frontline team, consistently providing unparalleled customer-centric experiences.

Our Core Values

• Being Committed and Driven to Excellence
• Always Doing the Right Thing
• Having a Growth Oriented Mindset
• Having a Warm Friendly, and Positive Attitude
• Taking Ownership and Going Above and Beyond
• Being Humble

Equal Opportunity Employer:

Abby Connect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Abby Connect does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Ability to Relocate:

• Las Vegas, NV 89149: Relocate before starting work (Required)

Work Location: In person