Now Hiring - Computer Aid, Inc. - Information Technology Account Manager in Cleveland, OH

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Job Summary

Job Description

We are looking for an Account Manager to oversee daily operations to ensure metrics and SLAs are being met. This position will be full-time and onsite.

What Youll Do

• Oversee day-to-day operations at a top level to ensure metrics and SLAs are being met

• Responsible for identifying, planning, and executing obligations outlined in the contract

• Work with CMSD to identify areas where CAI can provide assistance in order to meet strategic goals

• Work with Teams to establish and drive CAI branding

• Work with team to drive CAI core values and employee engagement

• Work with Customer Relationship Manger to identify concerns within the schools, and then direct leadership team to make changes accordingly

• Work with Project Manager to identify needed tasks and help oversee the delivery of those needs

• Work with 1:1 Manager to help oversee operations at EPC, including staffing levels, equipment, and device distribution

• Assist Customer Experience Leads with day-to-day needs such as specialist coordination, ticket queues, disciplinary actions and staffing

• Assist Customer Relationship Lead with call center operations (i.e., meeting SLAs, ticket documentation, disciplinary actions, staffing, etc.

• Meet and communicate with key stakeholders (e.g., department heads, managers, vendors, end users, etc.) to solicit cooperation and resolve problems

• Mentor and develop team members, and empower them to perform excellent work with minimal supervision

What You'll Need

Required:

• Minimum 1 year of experience as an Account Manager

• Extensive experience in IT Asset Management

• Extensive experience in IT Desktop Support

• Experience with leading/mentoring others

• Strategic mindset

• Problem-solving skills

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [please apply online] or (888) [please apply online].

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.