Now Hiring - Amherst Management - Hotel Director of Sales and Operations in Secaucus, NJ

Full description of the position

Job Summary

The Director of Sales is responsible for growing existing accounts and generating new business to ensure that property revenues meet or exceed budget, thereby maximizing profit and improving the hotels performance in the marketplace. The Director of Sales hires, trains and supervises Sales Managers, Catering Managers and/or Sales Coordinators in all sales-related activities, including direct sales efforts, follow-up and proper sales administration.

Essential Functions, Duties, Responsibilities to be performed with or without accommodation

Meets or exceeds set goals in room revenues, catering revenues, and market share

Operates the Sales Department within established sales expense budget.

Coordinates group, transient and catering bookings to maximize profits.

Initiates and follows up on leads.

Monitor production of all top accounts and evaluates trends within the market and ensures that the Sales Team is held accountable for those accounts within their respective territories/market segment

Coordinates all corporate negotiated sales and catering solicitations to maximize overall profits

Assists in the preparation of required reports in a timely manner

Prepares and submits daily End of Day reports

Conducts a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and (as applicable) ensures that all Sales Managers conduct thorough site inspections

Develops strategies to increase share from competitors when the hotel revenue penetration goals are not being met

Meets and greets onsite contacts

Ensures that team members are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees

Supervises, administers and ensures timely completion of all activities of the Sales Department (as applicable)

Develops a full working knowledge of the operations of the hotel, including Guest Services, Reservations and Food and Beverage

Performs other duties as requested by management

Attends all training/meetings as required by management

Attends trade shows and marketing events to promote the Hotel

Designs brochures, marketing material and trade show table

Skill, Experience, and Competency Requirements

At least 5 years of progressive hotel sales experience with at least 2 years as a Director of Sales, or Director of Group Sales, with proven success in leading efforts

Prior leadership over direct sales efforts producing at least 50% market mix of Total Revenues

College degree preferred

Strong financial knowledge required

Valid drivers license from the appropriate state

Drive for Results demonstrated through successful performance in prior sales positions

Action Orientation to work efficiently and effectively toward property revenue objectives

Time Management skills to meet commitments across multiple accounts and contacts

Negotiating skills to consistently obtain optimal revenue position for the hotel

Create group resumes, maintain group contracts on file, contact groups to understand their arrival and departure patterns, implement efficient practices so group check-in and check-out is seamless.

When groups are in-house, make sure private breakfast dining has been organized ahead of their arrival, make sure breakfast items have been served the morning of breakfast, and visit the private dining area to speak with the group and collect feedback.

Walk throughout breakfast area during breakfast hours to speak with guests, collect feedback, ask guests to leave positive reviews.

Physical and Mental Requirements

Long hours sometimes required.

Light work-exerting up to 20 pounds of force occasionally, and /or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Must be able to convey information and ideas clearly, both oral and written.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.

Must maintain composure and objectivity under pressure

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.

Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

Must be able to work with and understand financial information and data, and basic mathematical functions.

Additional Requirements

Schedule with varying days and hours of work

Other duties as assigned by supervision

Job Type: Full-time

Pay: $67,963.20 - $90,000.00 per year

Application Question(s):

• Are you willing to drive to offices and businesses to tell them about our Hotel and earn their business?
• Suppose a group arrives late Friday evening and checks-in. Are you willing to come to the Hotel on Saturday morning to greet your in-house group during their breakfast and introduce yourself to the group leader?
• Suppose your group is arriving on your scheduled day off. Are you willing to come to the Hotel on that day to greet your group, introduce yourself, and make sure their check-in is seamless?
• What are some creative sales methods you have employed previously to generate hotel business?
• What do you feel differentiates you from other Hotel salespeople and, if hired, how do you think those differences will help you be successful in this role?

Willingness to travel:

• 100% (Required)

Work Location: In person