Now Hiring - The ECCO Group - Manufacturing HVAC Sales Specialist in Tigard, OR

Full description of the position

Do you feel at ease assisting our contractor customers from the front counter?

Would you describe yourself as well-versed in the manufacturing industry?

Are you adept at recommending upsells while ensuring excellent customer service?

ABOUT OUR COMPANY:

For 60 years, The ECCO Group has enjoyed continual growth, and our manufacturing division leads the market for sheet metal HVAC products in Western Canada. Our ECCO Supply division is a full-service wholesale distributor of Heating, Ventilation and Air Conditioning (HVAC) supplies and equipment. With sales branches located in centers throughout Western and Central Canada, we are expanding our team with individuals eager improve customer experience and drive significant market growth.

ABOUT THE POSITION:

We're currently seeking a talented HVAC Sales Specialist to join ECCO Heating Supply's Tigard, OR location. Proficiency in delivering exceptional customer service through in-person, phone, and email interactions is a must. Responsibilities include processing orders, generating quotes, and providing timely updates on back orders. Additionally, this role involves educating customers on product features, utilizing cross-selling and upselling techniques, and maintaining a comprehensive sales database. The HVAC Sales Specialist will work closely with the Outside Sales Team, participate in annual inventory counts, and actively pursue professional development opportunities. If you're enthusiastic about ensuring customer satisfaction and proactive in driving sales, consider joining ECCO Heating Supply to make a valuable contribution to our team.

If you have a passion for front counter service and want to work in an exciting and dynamic environment, we encourage you to apply for this opportunity today!

• Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; as well as submitting orders and providing quotes
• Assist warehouse crew with some receiving and order preparation
• Contact customers when back orders are available while making sure to update time and date of call on invoice
• Educate customers on features and benefits of products in order to improve related sales and customer satisfaction
• Increase sales and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items

ABOUT THE IDEAL CANDIDATE:

Post Secondary Education an asset

Previous Order Desk and/or Sales experience a must

Previous experience in HVAC, manufacturing or related industry a must

Strong computer skills, with the ability to multi-task data-entry and order processing efficiently

Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently

Job Type: Full-time

Salary: $27.00 - $30.00 per hour

Schedule:

• Monday to Friday

Application Question(s):

• Have you worked with both commercial and residential contractors in a non-retail setting?
• Are you familiar with sheet metal components used in building materials and HVAC?
• Would you be comfortable assisting with warehouse receiving and order preparation?
• Do you have a valid driver's license and the ability to drive?

Ability to Commute:

• Tigard, OR 97223 (Preferred)

Work Location: In person