Now Hiring - Mimaki Engineering Co. Ltd - Retail Sales Inside Sales Specialist in Gardena, CA

Full description of the position

Inside Sales Specialist

Summary:

Serves as a central point of contact for new and existing customers and supports sales representatives to maximize sales performance. Develops new prospects and interacts with existing customers, primarily by phone/online, to increase Mimaki products and/or services sales. Coordinates with field sales team members to ensure goals are met. Provides support to customers over the phone and may conduct field visits as necessary.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Receive and respond to sales calls such as product inquiries, pricing, campaigns, etc., via phone, email, and Internet.

Assist with region sales development, pipeline management, and lead generation activities, including cold calling at least 10 new accounts per day.

Qualify sales leads and maintain accurate records in the Customer Relationship Management (CRM) system.

Maintain account, contact, lead, and transactional data in the CRM system.

Prepare Request for Proposals (RFPs) for chargebacks.

Prepare samples and documents, and deliver to customers based on the sales team's request.

Assist regional managers and sales representatives in preparing documents including but not limited to: Application for new accounts. Discount request forms. Credit applications. Return Merchandise Authorization (RMA) requests. Credit memos. Dealership agreements: Continuous sales agreements; Loaner agreements; and Bill of Lading, commercial invoices, Proforma invoices (Export only).

Promote nearly expired inks to minimize ink disposal volume.

Process dealer sales SPIFFS for payment.

Obtain and maintain accurate dealer information, including agreements and addendums required.

Provide copies of dealer documents, invoices, and sales records upon request.

Assist regional manager and sales representatives regarding any additional tasks related to the region's operations and sales.

Order and manage any necessary items associated with the office and showroom.

Process region invoices and assist with operational duties as assigned.

Maintain a clean and orderly regional office and showroom.

Responsible for sending shipments of small parts from the LA office as required.

Up to 15% travel, including weekends.

Qualifications:

Excellent customer service skills.

Associate's Degree or higher with 1-2 years in sales support, sales, advanced customer service, or a combination of education and experience.

• Proficient in Microsoft Office, including Word, Excel, and PowerPoint
• Excellent time management skills and ability to multi-task and priorities work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communications skills.

About Mimaki USA

Mimaki is a leading manufacturer of wide-format inkjet printers and cutting machines for the sign/graphics, industrial and textile/apparel markets. Mimaki develops the complete product range for each group; hardware, software, and the associated consumable items, such as inks and cutting blades. Mimaki excels in offering innovative, high quality, and high-reliability products based upon its aqueous, solvent, and UV-curable inkjet technology. In order to meet a wide range of applications in the market, Mimaki pursues the development of advanced on-demand digital printing solutions. Mimaki Engineering Co. Ltd., (President: Kazuaki Ikeda) Nagano (Japan), is publicly listed on the JASDAQ Securities Exchange, Inc.

Employee Benefits

Health Benefits: Employees are eligible to participate in the Company's Health Benefit plans on their first date of employment, including Medical, Dental, Vision, STD, LTD, Life & ADD Insurance.

401(k) Retirement Plan: Employees are eligible to participate in the Company's 401(k) retirement plan with company match after 30 days of employment. Employees are eligible to contribute up to the IRS maximums on either a pre or post-tax basis. The Company offers an employer match equal to 50% of employee contributions for the first 8% of salary that an employee contributes.

Paid Time Off: Employees earn fifteen (15) days of Paid Time Off (PTO) in the first year, prorated based on hire date. PTO re-calculates each year, and employees receive one additional day per year up to a maximum of 25 days. In addition to eleven (11) Company Paid Holidays, employees also receive one (1) Personal Holiday each fiscal year.

Job Type: Full-time

Pay: $25.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What is your pay rate requirement?

Education:

• Associate (Preferred)

Experience:

• Sales support: 3 years (Required)
• Microsoft CRM: 1 year (Required)
• Microsoft Dynamics 365: 1 year (Preferred)

Ability to Commute:

• Gardena, CA 90248 (Required)

Ability to Relocate:

• Gardena, CA 90248: Relocate before starting work (Required)

Work Location: In person