Now Hiring - EPTAM Plastics, Ltd. - Professional Services Account Specialist in Northfield, NH

Full description of the position

EPTAM Precision Plastics is looking for an Account Specialist to join our team in Northfield, NH, join us as we create devices being used in all facets of the medical industry. Our parts are seen in the following areas including; biopharma, molecular diagnostics, robot-assisted surgeries, implantable devices, and much more. We look forward to sharing more about how we help the world around us.

Since its founding in 1981, EPTAM Precision Plastics, a Northfield, New Hampshire-based company, has been a leader in solving the most difficult challenges in plastic component manufacturing and CNC machining. EPTAM Plastics is the largest North American manufacturer of machined plastic products and assemblies. The professional team comprises over 285 engineers, production specialists, and dedicated quality control experts.

The FDA-registered, ISO 13485 center also features comprehensive automated inspection. With 10+ probe and vision coordinate-measuring machines (CMM), EPTAM Plastics can support you with metal-to-plastic conversions, material design support, and design for manufacturability using FMEA practice. EPTAM Plastics is the leader in complex multi-axis plastic machining using 3-, 5-, and 7-axis machine centers, CNC turning, Swiss, milling, routing, sawing, and drilling. We believe that the key to our success is combining world-class machining with our world-class metrology. Partnering those components with our proven processes and exceptional team helps us bring the best to our customers and the world.

EPTAM Solutions, our parent company with locations across the United States, is at the heart of manufacturing. We recognize our parts touch lives, and our teams assume this responsibility with vigor. Our minds never sleep.

Join our incredible team at any one of our locations and reap the benefits of an employee-focused company.

We excel at what we do for our customers, our employees, and the world.

POSITION SUMMARY: The Account Specialist is primarily responsible for the following:

• Serves customers by identifying their needs, assisting with product pricing, material selection and delivery scheduling to produce quality parts and material.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepares cost estimates by reviewing blueprints and related customer documents.
• Gains customer satisfaction by ensuring that products meet the customers expectations.
• Services accounts by calling on existing customers, following up on quotes, obtaining orders and answering technical questions related to products and materials.
• Contributes to sales growth by building strong business relationships with existing customers.
• Acts as a liaison between the customer and the Quality Engineering Department to resolve complaints.
• Provides pricing and delivery information to customers by collaborating with Production, Estimating and Quality Department team members.
• Establishes an agreeable lead-time expectation with production control team and takes appropriate actions to maintain the expectation (issues purchase requisitions or orders).
• Acts as a coordinator in collaborative engineering between the customer and EPTAM. Including, but not limited to, the ability to coordinate, schedule and facilitate conference calls and webinars.
• Proper handling of all material and parts to prevent damage and loss of finished product.

EDUCATION AND EXPERIENCE:

• EDUCATION: Associate degree in a relevant discipline
• EXPERIENCE: And/or five+ years experience in a Sales, Account Management or Customer Service role.

OTHER QUALIFICATIONS AND SKILLS:

• Background in manufacturing environment with an understanding of plastics and/or machining (Preferred, but not required).
• Able to learn and adapt to new technology relating to office practices and procedures; pay attention to detail and work effectively despite interruptions.
• Able to perform assigned duties with a minimum of supervision, as well as identify problems and implement or recommend solutions.
• Strong communication, interpersonal and organizational skills.
• Experience in reading and interpreting blueprints (Preferred, but not required).
• Must possess good written and verbal communication skills with our internal and external customer base.
• Excellent skills in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint.
• Proficient in navigating customer portals, as required.

ADP1131

2XG-240306-113

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 5 years

Travel requirement:

• No travel

People with a criminal record are encouraged to apply

Ability to Relocate:

• Northfield, NH 03276: Relocate before starting work (Required)

Work Location: In person