Now Hiring - Daikin Comfort Technologies North America, Inc. - Manufacturing Counter Sales Associate in Cranston, RI

Full description of the position

Basic Purpose:

To present and sell the company product lines, programs and services in an effective manner resulting in year over year growth which is consistent with the company forecast.

Functional Responsibilities:

• Conversant in all of the key product lines
• Stay current on eclipse, know how to enter orders, search for orders and product and order special order equipment as needed
• Ability to upsell and accessorize customers order
• Effective and courteous follow up and problem resolution for customer
• Ability to properly process Warranty claims and returns properly

Critical Duties and Responsibilities:

• Sell and Service the customer so they want to return, be available, Listen and help them make their business better
• Attends product and technical training
• Reviews Calling Ques to follow up on customer orders
• Assist Branch Manager in solving customer problems
• Performs cycle counts in responsible manner once a month
• Enforces company procedures and policies for returns, damages, shortages and backorders
• Contacts customers to increase sales during slow periods, to increase existing orders, notify truck is in area or any other customer service initiative
• Sweeps, cleans and neatens as necessary
• Annual physical inventory

Performance Guidelines:

• Customers satisfied.
• Orders placed in timely manner
• Branch evaluations are 75% or higher
• Calling Ques within 30 day
• A minimum of 3 classes on product or technical instruction

Requirements and Qualifications:

• Excellent communication skills
• Positive, Can Do attitude
• Valid Drivers License
• Computer literacy preferred

Organizational Relationship:

• This position reports directly to the Branch manager. No personnel report to this position

The Company provides equal employment opportunity to all employees and applicants regardless of a persons race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Cranston, RI 02920: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person