Now Hiring - ARB Corporation Ltd - Automotive Sales Consultant in Jacksonville, FL

Full description of the position

Company

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.

Job Description

We are looking to add a motivated individual to our team in the role of Automotive Customer Support Specialist. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist customers in expediting orders and correcting pre-sale queries. This is a full time (M-F), in person position, based at our Jacksonville, FL. office.

Responsibilities include, but are not limited to the following:

• Facilitating the pre-sales process through parts selection, answering vehicle specific inquires, tracking open sales orders, issue resolution, and overall customer service and support
• Resolving tickets representing consumer-generated technical requests or problems
• Participating in product training and new product launches
• Assisting the marketing team with the development of resources for the online knowledge base (Zendesk)
• Referring customers to published materials, secondary sources, and more senior staff when needed
• Answer frequent phone calls in a polite and professional manner
• Process product returns - unpack returned merchandise, inspect package and product condition, and assess paperwork sent in with return instructions for proper return procedure
• Identify critical distribution issues and online technical issues and report them to the correct personnel

Experience/Skills:

• Automotive knowledge and experience highly preferred
• Excellent problem-solving and troubleshooting skills
• Courteous and helpful phone presence
• Strong customer-service skills
• Collaborative mindset
• Detail oriented
• Knowledge of MS Office Suite and JDE software a plus
• Ability to work and thrive both independently and in a team environment

Compensation/Benefits:

• Competitive salary
• Medical/Dental/Vision/Life insurance
• 10 paid holidays
• Paid vacation/Sick leave
• 401K with company contribution
• Employee Discount

Job Type: Full-time

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to Relocate:

• Jacksonville, FL: Relocate before starting work (Required)

Work Location: In person