Now Hiring - Pivot Parking, LLC - Transportation And Logistics Senior Parking Account Manager in Nashville, TN

Full description of the position

The Parking Operations Manager is responsible for the comprehensive day-to-day management of parking operations, overseeing staff, ensuring exceptional customer service, maintaining equipment, nurturing client relations, managing financial budgets, and reports. This role is crucial in creating a positive parking experience for each customer within the designated parking areas. The position involves a mix of indoor and outdoor work.

Qualifications:

Essential:

• Minimum of 3 years of experience in the parking industry, with knowledge of parking equipment, payment platforms, and enforcement practices.
• Successful completion of a Criminal background check and driving history check.
• Computer literacy, including proficiency in Microsoft Office (Excel and Word).
• Valid Driver's License.

Desirable:

• College Education or equivalent experience.
• CPP or CAPP parking certifications

Skills:

Essential:

• Exceptional communication and customer service skills.
• Proactive, self-starter with the ability to work independently.
• Initiative to work alongside employees.
• Warm and welcoming demeanor, with the ability to acknowledge and greet each customer or client.
• Ability to multitask and work in all weather conditions.
• Focus on making the parking experience a positive reflection of the company and the client.
• Strong outgoing personality with the ability to motivate others.
• Flexible schedule, with availability during nights, weekends, and holidays.
• Ability to maintain composure, exercise sound judgment, and discretion in relations with patrons, clients, and staff.
• Commitment to enhancing the experience of each customer, ensuring a positive and memorable parking experience.
• Ability to provide and demand high levels of customer service from all working associates.
• Maintenance of high standards of cleanliness in work areas, personal appearance, and organization.

Desirable:

Previous managerial and customer service experience (2 yrs+) in a similar working environment is a plus.

Essential Job Functions:

Strategic Planning:

• Develop and implement a strategic plan for parking operations aligned with the goals and objectives of the medical facility.
• Evaluate and propose enhancements to existing parking infrastructure.

Team Leadership:

• Lead and manage a team of parking ambassadors, maintenance staff, and cashiers.
• Provide mentorship, training, and professional development opportunities for team members.

Operational Oversight:

• Ensure the efficient day-to-day operations of parking facilities, including staffing, traffic flow, and customer service.
• Collaborate with security personnel to maintain a safe and secure parking environment.

Customer Experience Enhancement:

• Implement initiatives to enhance the overall parking experience for patients, visitors, and staff.
• Collect and analyze feedback to continuously improve service delivery.

Financial Management:

• Develop and manage the parking budget, including revenue projections and expense control.
• Implement strategies to optimize revenue collection and reduce operational costs.

Technology Integration:

• Explore and implement advanced parking technologies to improve efficiency, such as automated payment systems and smart parking solutions.
• Oversee the maintenance and upgrade of parking equipment.

Compliance and Regulations:

• Ensure compliance with local parking regulations and zoning requirements.
• Stay informed about industry best practices and implement changes as needed.

Collaboration with Stakeholders:

• Collaborate with medical facility leadership, transportation services, and other relevant departments to address cross-functional parking-related issues.
• Participate in planning committees for new facility developments.

Emergency Preparedness:

• Develop and implement emergency response plans for parking facilities in collaboration with security and emergency management teams.

Physical Requirements:

• Ability to sit or stand for extended periods (up to 10 or 12 hours, less break).
• Ability to withstand extreme temperatures and all weather.
• Ability to use hands and arms in repeated motions (making change, punching computer keypad, etc.).

Experience:

• Customer Service: 2 years (Preferred)
• Management experience: 2 years (Preferred)

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Nashville, TN: Relocate before starting work (Required)

Work Location: Multiple locations