Now Hiring - Gastro Florida - Healthcare Patient Insurance Advisor/Front Desk Support in Clearwater, FL

Full description of the position

We are seeking a competent, conscientious, service-oriented individual with strong character to serve as Patient Insurance Advisor/Front Office Specialist for our gastroenterology office located in Clearwater. He/She will work under the direction of the offices Practice Manager or his/her designee.

Minimum Requirements:
High school graduate with 2 years of medical office experience, including at least 1 year in a specialty practice.

Criminal background and drug screening required as well as excellent professional references.

Preferences:

Knowledge of eClinical Works.

Preference may be given to candidates meeting minimum requirements who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney, Norstrom, Chick-fil-A).

Some openings will require Spanish fluency.

Role:

Authorization & Referrals

- Verify patient eligibility with insurance carriers.

- Processing on a timely basis, requests for services and/or procedures requiring pre-certification and/or authorization as received from physicians and/or other providers offices.

- Telephoning, faxing or otherwise communicating with insurance carriers and referring physicians for purposes of obtaining approval for services requiring pre-certification and/or prior approval.

- Tracking through electronic and/or other means the number, nature status of referrals received on a daily, weekly, or other basis as may be required for quality assurance and/or other internal review purposes.

- Properly calculates and collects out of pocket expenses for patients.

- Advises patient on payment options (e.g. payment plan, prescription assistance programs).

Check-in

- Greet and arrive all patients in a courteous manner.

- Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.

- Enter appropriate data into EMR.

- Collect any patient copayments and balances.

- Some practices may include rooming the patient in the clinic area.

Check-out

- Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.

- Collect any co-insurance or balances not collected during check-in.

- Schedule follow-up appointments.

Scheduling (30%)

- Schedule office appointments and if applicable surgery facility procedures.

- Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).

- Respond to requests for medical records or other forms to be completed by providers.

- Recommend actions and strategies to improve patient access.

Additional Billing/Telephone

- Patient registration if scheduling new patient.

- Charge capture of physician services as necessary.

- Participate in patient financial assistance.

- Maintain current with HIPAA and other compliance training.

- Reconcile daily charges and payments received; and prepare daily bank deposit.

- Assist in collection efforts via phone.

- Triage incoming phone calls in an effective manner

Other Duties as Assigned (~10%)

Criminal background and drug screening required as well as excellent professional references. Apply for this great position as a Patient Insurance Advisor/Front Desk Support

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Gastro Florida is the largest gastroenterology group in Tampa Bay with over 25 practices located in Hillsborough, Pinellas, Polk and Pasco counties and growing. The corporate headquarters (CBO) is located in beautiful Feather Sound (Clearwater). We are dedicated and working hard to become the best place to work and providing every team member the opportunity to be part of something bigger than just a job.

The group offers GI diagnostic strategies, colon cancer prevention, nonsurgical cancer intervention, nutrition consultations, remote monitoring, ancillary services and the latest groundbreaking therapies, including clinical research, to provide an integrated patient experience powered by our dedicated team members.

Our mission is to provide general and advanced/interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• medical office: 2 years (Required)
• eClinicalWorks: 1 year (Required)
• Insurance Authorization: 1 year (Required)

Ability to Relocate:

• Clearwater, FL: Relocate before starting work (Required)

Work Location: In person