Now Hiring - PowerTrain, Inc - Claims Specialist- Call Center Environment with Automotive experience only apply in Stevensville, MD

Full description of the position

Seeking a dedicated, Automotive Claims Associate. The right person for this position provides excellent phone support in a high volume, automotive environment.The ideal candidate should have 5 years experience in the automotive field working at the dealership or repair shop level. Must be well versed in understanding labor times and general mechanical repair knowledge in order to make sense of, make decision on repair directions and convey it at not only a B2C but B2B level. The job is a 100% phone environment working in our warranty claims department. The customers range from retail consumers to shop owners and mechanics. You will be responsible for the intake of a claim. setting diagnostic paths and executing the repair process over the phone as well as recording the entire process in our claims management system. This is a high volume position with lots of growth for the right individual.

Must have the ability to listen to detail over the phone, ask and answer questions, problem solve, and use a high-volume phone system and computer software to determine the correct parts, and then sell them!
If you are this friendly person and will be dedicated to deliver the best service to our customers, then our company wants to meet with you and discuss your potential future home with us.
We are a family owned company right here on the Eastern Shore and are looking to grow, but only with the "right fit".
Opportunity Requirements:

• Prior experience with automotive counterman/ parts sales/mechanic/claims adjuster/service writing
• Must be personable and have a natural desire to help people
• Prior experience in a high-volume phone position
• Detail oriented, and ability to problem solve
• Computer software and typing skills

If selected this is our commitment to you:

• Competitive Compensation
• Offering of Medical, Dental, Retirement and Vacation Benefits
• Five Day work week Monday through Friday
• A fun, but professional and respectful work environment

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Job Type: Full-time

Pay: $35,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Pay may depend on skills and/or qualifications

Ability to commute/relocate:

• Stevensville, MD 21666: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 5 years (Preferred)
• relevant: 5 years (Preferred)

Work Location: In person